PillPackReviews of pillpack.com

The little packages have printed day/time of when I have to take the medicines so I don't have to deal with the 7 day pill organizer anymore.

Slow, inaccurate, incompetent service. After spending hours on several calls with them to correct their mistakes with processing my prescription, they still sent me the wrong prescription and charged me the incorrect amount. The staff are incompetent and don’t seem to care much. I then moved my prescription to Alto.com and they got everything right the first time and it required only a few minutes of my time. What a big difference.

Why rehash what everyone else is saying? Bottom line... deceptive, "we call for authorization for anything over $ 20 bucks (except a $24.60 item, sent and billed regardless). Prescribed (not OTC) vitamin, "self prescribed" per billing???? I wish I had prescribing rights, I'd prescribe myself AWAY from pillpack. Kicker... my first order is still undeliverable (wrong address). I'll be changing back. If you are writing like I am, you are probably feeling stupid you didn't look for these reviews before singing up for this crappy service.

Absolutely terrible! Calls after calls after calls to TRY to get my meds correct for over two months! Then STILL had them wrong! Offered overnight shipping in certain cases then would NOT get them to you in time. Better be prepared to wait awhile before you start any new meds! It will take days to get to you. Better off using a local pharmacy & some local pharmacies even deliver, that way YOU GET YOUR MEDS WHEN YOU NEED THEM. All around a big pain in the behind!

High prices, deceitful advertising. Also, customer service first accepted to refund me due to a mistake, then few days later send me am email that they change their minds. They have higher prices than most online pharmacies. AND poor customer service.

I seem to have had a very different experience with PillPack than most of these reviewers. I switched to Pillpack a few months ago for several reasons. One, the closest local pharmacy to my home is an hour round-trip. Two, I take multiple meds several times a day, and I always get confused on whether I took them or not. Three, I was tired of having so many pill bottles cluttering my cabinet. I have found Pillpack to be the answer to all these issues. I love the convenience of having my meds delivered and marked clearly in packets with the time. I've had a couple of problems with prescriptions since starting the service. One of my medicines didn't have any refills. Pillpack emailed AND texted me when they were unable to reach my doctor to authorize it, and they did so far enough in advance that it was handled in time for the medicine to ship out. Then I had a medicine that needed prior authorization, same thing. They made sure to reach me. Any time I have had a question, I either chat the customer service team or email them and I always get a prompt response. I read one review complaining they were sent a bottle instead of having the med added to the packets. That could be for several reasons. If you have a med that's "as needed", even if you take it the same time every day, it'll be in a bottle. If you have dosing instructions that say "take 1-2 tablets" or anything like that, it'll be in a bottle. If they get your prescription after they've already prepared your packets for the month, it'll be in a bottle only once. I think too many of these people misunderstood or just want to bad mouth. Also, my copays are the exact same as they were at Walgreens.

On the surface PillPack is a good concept and they have delivered our meds on time. HOWEVER, its SCAM regarding their co-pay charges. We have Well Care RDP plus and we a spending $1,200/year for the plans and still paying over $260/mo in copay's. I started surveying other pharmacies and found we are 3 times as much for PillPack copay's than other pharmacies (CVS, Wallgreens) . CVS provides the same service for much lower copay's.

What a terrible experience! I reached out to the CEO, TJ Parker - no reply. I reached out to Geoff Swindle, Chief Business Officer- no reply. I’ve canceled my account and returned to Walgreens. Never again!! Dear TJ, I switched to Pill Pack just over a month ago. I thought I would love your service. I really wanted to. Signing up was so easy but I have experienced a lot of challenges since. Month one did not include one of my prescriptions and there were two daily blister packs instead of one. Okay, I thought we’d work out the kinks. I was looking forward to getting everything straightened on the next run. Now, we're in month two and another drug is not available. I received a call today from someone asking me to volunteer/verify my DOB and address (mind you, he called me). That didn't go well. I also asked to stop today’s shipment to no avail. As it hasn’t shipped yet, I’m not sure I understand why this request was denied. Or why I wasn't contacted before a partial shipment was made. Now, I have a situation where some medicines are on the way from Pill Pack. I apparently have no choice but to accept because you’ve drawn down on my insurance and prescription. And, I must go to Walgreens to get the rest of my medicines. I must also make sure that Walgreens can take care of my needs next month and beyond and that all insurance is in order. All unnecessary work for me. This is not the service I expected from your company. I am most especially surprised by the set of poor customer experiences I've endured while trying to on board as a long-term customer. I want you to know that I am very disappointed. Sincerely, Thomas Moroney Bottom Line: No, I would not recommend this to a friend