PillPackReviews of pillpack.com

You ask for packs and they send you bottles, you're told they cannot cut a pill and then it arrives cut, if they have a question about your current insurance they won't let you know - they'll just not send the shipment, there were two separate times the incident was enough that the rep. said she was creating at "ticket" for it to be investigated further, but no one ever reached out to me to say sorry we messed up so badly. What you request and what you get sometimes match and sometimes not - it's like a surprise all the time. They are always nice, always polite, but what good is that when they cannot effectively offer the primary service the provide.

The concept is good, but the delivery just doesn't work. If your prescriptions never change, this is a good service. But getting updates on dosage or different medications into the pill pack is not easy. There are so many levels to even talk to someone at Pill Pack when there is an issue as well. I like having everything easy to distribute, but dealing with Pill Pack can be frustrating, even when the customer service reps are nice.

I signed up for pillpack through Amazon, their parent company. B4 I transferred my prescriptions, Amazon Pharmacy asked me for my insurance number and name. It took quite a few days for the transfer once I approved it, believing Amazon Pharmacy would apply my costs to my insurance. Long story short, my antipsychotic med was not in my system for over a week's time. I hardly slept at all and got violent with my friend.

Inconsistent service, pricing, communication. Always an issue with price, quantity and schedule. This specific brand Rx seems to be only available through Amazon and their Arizona distributing pharmacy. Odd. In the past Vons, Wallgreens, Albertsons, GoodRx, etc all had inventory and better prices. Suddenly none have it or can order.

Terrible service. Their customer service people are great at apologizing but don't do anything. Once they have a hold of your credit card, they will keep charging you - their customer service manager told me that they don't answer to Amazon. Worst experience ever.

Pill Pack has a system that works great, but only for them. They hire very nice people who say, “I apologize” over and over again, and promise to do something that doesn’t get done. Now I am out of one of the pills for my very elderly mother.

I have spent at LEAST 30-40 hours trying to get my Mom and Dad's PillPacks set up. And they are NOT set up correctly yet. The people are very nice and try to be helpful -- but mistake after mistake happens, what you see on the patient dashboard does not reflect reality, and their process is HIGHLY inefficient. AVOID using them if you can!

I have not received my R.A. medication since June. They honest can't find poop even when they're walking on it. They have 0 communication with the customer, unless you call them. You Get no calls no mail about decisions being made. When you call them is more lies. STAY AWAY FROM THIS COMPANY I'll be talking to my insurance company as well because I can't deal with #pillpack