PillPackReviews of pillpack.com

Horrible service! Their customer service is awful, they don’t seem to know anything so they just give you any answer they can think of. They would even ask me what the names for generic alternatives were (they should know this!!). Also I had to call numerous times to get them to fill an Rx that said “as directed” but they misread is as “as needed”. Finally, they had an engineering problem in their fill department where all my prescriptions were falling into the next day’s packet because the packets weren’t sealed correctly and they told me I’d have to pay 100% of the cost for replacement meds! I switched to a different service.

wait one is way too high, Pillpack Used to be great, now not so much, maybe because amazon took over. For the last 2 years, they can't do anything right. The customer service is lacking, they won't answer a simple question about drug costs. Stuff out of stock, shipping late, and my orders wrong. They have the records yet every time they make me jump through hoops. Don't waste your time or money here. you will regreat it. BE WARNED

DO NOT USE PILLPACK. Would give zero stars if possible. Needed to get my daughter's medication packaged in single-day packs for camp. Called daily to follow up on the order over the course of a week, and each day was told there was an issue with a different medication. Each day, the prescriber modified the script as directed. Was repeatedly told the medication would arrive on time. Two days before camp start was told the medication was en route and would arrive the following day. When nothing came that day, I was told it would arrive that evening. Nothing came. At that point, I was then told the package had not yet gone out!!! My daughter couldn't start camp as planned which resulted in my losing significant money. PillPack had the gall to still charge my credit card and bill my insurance.

I was given a prescription on July 21...its now July 25 and I still haven't seen the medication. I reached out to their customer service and they said they received it but it hasn't been reviewed by a pharmacist. When I asked why its taken 4 days the rep stated they were short staffed on pharmacists. I stated they should've advised the patient of that so alternate arrangements could've been met. Go elsewhere....these people are unreliable!

Worst I compassionately company ever. They failed to deliver my medication for June then failed to send it in a timely manner when I called about it. Hung up on me supervisor never called me as promised. When I did get one on the phone she was rude and abrasive not one employee or supervisor we’re concerned with me running out of medication do to their negative and poor service if you have other options Don’t Use Them I reported them to Bbb but I doubt it bothers them F rating

PillPack customer service was TERRIBLE. They had no problem cancelling my current prescription with my current pharmacy, but never filled it!! They lied about how long it was going to take, no accountability, NOT WORTH IT!!!!

I have been dealing with this company for about 2 year... and that's 2 years to long. If there was a lower rating I could give them I certainly would. I don't know how it happened but it seems they just hired every incompetent person they could find. The only reason I've stayed this long is because of the special packaging they do, which is hard to find. My last pharmacy was going to start charging me $25 a month to package it that way but I'm seriously going to look for a new place or go back to my old one and pay the $25. Even that would be worth it just to not have to deal with Pillpack any longer. I'm tired of having to call them 4 to 5 times a month because of their screw-ups! Month after month after month, the same damn type of screw-ups!!! Don't trust these people with your life. They're all a bunch of dolts.

I've been using Pillpack since before Amazon acquired them. I love them. They go out of their way to make sure I get my meds even if the mistake is on my end...including emergency overnighting enough pills for a new prescription to true up and coordinate for the next shipment. These guys know their business. They even bend over backward to coordinate with my insurance which will not pay more often than once a month supply. They do not do 90 day supplies. So what? They mail your meds every month. Responses from them have always been very timely and unfailingly pleasant. Can't say enough good things.