PillPackReviews of pillpack.com

Horrible. My prescription was written for a 90 day supply, one refill. First prescription received several calls from the pharmacist who could not seem to understand that the prescription required me to break one of the tablets in half to get the correct dosage- even though it was written on the prescription. When the refill arrived it was for only a 30 day supply even though my doctor had not authorized the change nor had I requested. Contacted PillPack- their answer was that they do not allow 90 days supply because f the opioid crisis- this medication is not an opioid!

The worst Pharmacy to date ,They send whatever pills out they want for the month and don't even let you know and then tell you that you cant have any more blood pressure medication from them , SOOO NOW WHAT PILLPACK ? ILL FIND A NEW PHARMACY. NO THANK YOU PILLPACK.Thanks for sending the WRONG medication. GOOD FOR YOU I CHECKED FIRST AND DID NOT TAKE IT...CHECK YOUR MEDS FIRST BEFORE TAKING THEM...

Horrible experience with them on boarding into the new program. It has been two months with them and they missed shipping my meds both months. I finally cancelled my account. They can’t seem to get my daily meds right. No warnings from them about any issues just out of pills on my end and darkness on their end.

Pillpack was supposed to be a very helpful and efficient way to manage a persons medications. I have had them for 2 years and it has turned out to be a terribly frustrating experience. The problems are as follows: 1. when your script is ready to expire you are told to contact your doctor to continue the medication. This is not how it works in the pharmacies. 2. Now they are telling me to start working with the insurance companies to find out the formularies for my medications. Further they tell me I need "authorizations" from the different doctors for meds. Never heard of this till now. 3. They "run out" of medications and told me to get it from the local pharmacy. 4. they changed the medication type that could not be included in the packets an send me boxs of pill blister packs. 5. these people are nice but don't seem to know what each person has said or done. You have to explain the whole story for each on. 6. Recently I was diagnosed with diabetes. Pillpack said my co pay on my new medication was over $500. My local pharmacy said it was $12.50. If I cannot rely on this Pillpack, start carrying boxes and pill bottles plus the packets, spend hours on the phone with these people then it is time to move on. Pillpack shame on you!

My experience with Pillpack has been terrible. For two years, they cannot get it right. They don't put quantities on my individual prescriptions on the website. They constantly change between 90 day and 30 day supplies so it is impossible to check when I am supposed to get refills. I have made hundreds of calls to Pillpack and they are very nice and apologetic about the errors but nothing ever gets fixed. I am going to get all my prescriptions transferred out of there before I go completely insane.

I would give a negative -5 stars if it would allow me to. I have had a nightmare for 3 months now. Sending package with wrong medication listed on the packing slip. Sent vitamin D instead of tramadol and Lyrica. It’s controlled substance so they can’t replace it and can’t find it. Every month problem after problem with no communication. If you call you talk to a different person every time. They all say we will look into it and call you back. Hours on the phone. 50 calls in 3 months averaging 1 hour and 15 mins a call but some were 2 hours plus. I’ve switched back to my old pharmacy that does PillPack and gets everything correct. I will never leave Melrose Pharmacy in Phoenix. I love my girl Emily and the individual service she gives me. I’m sorry Emily! Amazon Being the biggest isn’t worth everything if your quality of service and accuracy of medication is the worst in the industry. Mike

Totally dissatisfied! Took a whole month-- back and forth always asking me to provide something else--after 5 weeks then they said well your insurance is not contracted with us. Such a waste of my time-should have known from the beginning when they couldn't tell me about the insurance. My poor grandmother with dementia-- guess we will go back to the monthly pill dividers--PILLPACK- get your stuff straight and stop leading people on.

Please listen to the 80% (plus) of people who are warning you not to do this. This isn't a flat screen TV you're considering. It's a pharmacy. This is about your health. I started with PillPack because they deliver a medication that my regular pharmacy could not deliver because of company policies. At first it was great. A few hiccups here and there but nothing major. Then like clockwork, every month they would have issues contacting my doctor for prescriptions. I would get a text every month directing me to contact my doctor FOR them in order to get prescriptions filled. My doctor assures me that his office sent my prescriptions to PillPack on time every time. I even sat on the phone with my doctor as he sent in my prescription one time. PillPack assured me that he did not, which was absurd. Anyway, I just had to cancel my account because they sent me a shipment that was missing 4 medications. No warning this time. No nothing. These people should absolutely not be running a pharmacy and you should absolutely not trust them with your medications or your health.