PillPackReviews of pillpack.com

Nothing has gone right: agree 100%. I was on the phone for hours and hours trying to get one of my medications delivered. I made the mistake of putting shipment on pause because I had so many pills from last year. When I tried to start shipment again, each person I spoke to on the phone had different information. One kept insisting that my previous doctor was still my doctor and kept trying to contact, different folks sent me OKs for a one-month supply when. I requested a 3-month supply over and over again. They said that they tried to contact my doctor, and they did not, although I gave them information over and over again. It seemed as if no one program reflected my calls and concerns---every person had different information. I just received my shipment and YES, it was for three months and it was correct. I am now trying to ditch Pillpack.

The shipments must come by mule, and they short the numbers of pills.

I never even got the account set up. Between the ridiculous set up time (3 weeks, when prescriptions renew monthly, that's cutting it way too close for my liking) and the slowest customer service staff on earth, (I can only assume they're doing 3-4 chats at once) - I couldn't bear to work with them long enough to start the service.

I love PillPack. It’s easy to get ahold of them on the phone. They helped me get my medications transferred and we also added my vitamins (D and iron). I had a doctor that was very difficult to get ahold of. PillPack called her repeatedly for me. I changed doctors and, in the switch, I was running out of medicine. I was at work so I emailed PillPack. They responded to my email the same afternoon and sent my medicine overnight. I haven’t had any problems with billing or insurance. Their website is very helpful to see when your next shipment will arrive. They send emails as well. I’ve been using PillPack for a couple years now and I’m extremely happy with their service.

Nothing has gone right. I am so very disappointed. I just signed up for the service after having problems with my local pharmacy. I was so wrong. Suddenly only half of my prescriptions were transferred. And one of the remaining two has the incorrect dosage. Add, to that my first shipment was lost. They then had the nerve to tell me I may be charged for their stupidity of using USPS in these times. Customer service is useless. Three months of mistakes with no accountability.

Here is the problem, before Amazon bought out Pillpack they were AWESOME! Then along comes the big guys and I have been lucky to have two shipments in a row be accurate. Here is where I struggle. I have recommended this conpany for years and now I am terrified for the oldet generation I recommend use this service. I felt it worked great for baby boomers who took multiple medication per day as it helped family members when they came to make certain their loved ones were taking their medication as prescribed. However! Now I can't get a shipment correct. There is constantly medication being omitted, but still charged to my insurance company. I spend hours on the phine trying to get it sorted out between credits owed for medication charged and balancing that with my FSA card and insurance. PLEASE whoever sold this company buy it back amd do it right!!!

I work for a 3rd party payor (insurance) and when we call to try and resolve issues with this pharmacy we are told they are unable to help us. A lot of our members travel and the address we, the insurance company, have on file is usually a permanent or legal address while the address the pharmacy has may be a temporary or shipping address. We are told they can not assist us with resolving a rejected claim because the information does not match. It is very frustrating because at the end of the day, all we are trying to do is help them get the prescription processed and paid for by insurance. The medication is being delayed getting to the patient, they are being charged full price because there is an issue with the way the pharmacy is billing the insurance, or they are being told the insurance doesn't cover the medication. If we can verify the patient's name, date of birth, prescription information, insurance ID, and group number then why can we not help this pharmacy serve our members better? Very disappointed in this pharmacy's lack of cooperation in better customer service for our members.

I was fortunate enough to speak with Bryan, who is a customer care representative with PillPack. Without a doubt the best customer service experience I’ve ever received. He was on the line with me for 40+ minutes to ensure everything was taken care of. Extremely helpful, detailed, patient, and thorough. If management sees this review, please give him a raise! He deserves it