PillPackReviews of pillpack.com

I have a prescription that indicated (via the PillPack website) it was to arrive on Monday 12/26/2022. It did not arrive. My credit card was charged for the shipment. When I called today 12/27/2022 I asked for the tracking number assuming it was delayed due to the weather. I was told it was backordered and I should call around to local pharmacies to see if I could find the prescription. Amazon - PillPack Pharmacy billed me, indicated that the shipment was about to arrive but the truth is they never shipped the product, they knew they didn't ship the product and they failed to notify me. This is a needed prescription. Amazon - PillPack Pharmacy failed as a health care partner.

I was receiving monthly shipments of my Omnipod insulin pump, a rather critical piece of equipment for a Type 1 diabetic. In December, no shipment arrived so I assumed a delay because of the holidays. I finally called PillPack and they informed me that they were skipping a shipment because a prior authorization was needed! So they just decided to not ship and did not bother to tell me?! This is not a placebo guys, I need this TO LIVE! They even tried telling me that the manufacturer should have informed me of the prior authorization. Really? Will not go with this service again.

Absolutely the worst. I tried to use them twice but each time they messed up my medication and had the absolute worst customer service and communication. When I was finally able to talk to someone they were insulting and rude.

Pillpack is absolutely horrible. OmniPod sent my info to Pillpack to get started with the OmniPod 5 system. The entire process has been a total disaster. It's been weeks and my supplies still are NOT here. Type 1 diabetics who rely upon meds and supplies to LIVE - BEWARE. Go to you local pharmacy if you can.

Amazingly bad. Quick quiz for Amazon: how often should monthly prescription be filled? Answer: monthly! Not every 45 days. Not 40 days. Not 50 days. Monthly. The fact that you cannot figure this out is simply terrifying. Customer service is laughably bad as well hiring the least concerned and least engaged drones available. Just really really bad.

The wrong dates and times printed on the labels. Missing Medications that they don't address the problem until I discover it. a really weird dispenser that I paid extra for that doesn't work. I have consistent medication, so this shouldn't have been hard. I'm cancelling my service.

Doesn't ship meds, doesn't tell you until the day before you need them. They were a train wreck. Nothing like putting people's heath in jeopardy.

Pillpack = runaround and misinformation. Don't take the time to use this service. You will waste hours trying to get your prescriptions filled. They don't deliver until your prior ones are used up. And they make it difficult to transfer your prescriptions back to your local pharmacy. STAY LOCAL. SAVE YOURSELF the hassle.