PillPackReviews of pillpack.com

I have called and used the live chat 4 times and I still don't have my prescription. I was promised on Tuesday that it would arrive today. When I checked back for the tracking I was told that the Indianapolis facility had "fallen behind" and that I could expect it by next Tuesday. When she asked if I had enough to last until then and I told her no, she said "sorry for the inconvenience."

Absolute horrendous customer service, they do not keep commitments, say they'll call you back and never do. They cannot demonstrate even basic competence to do the job they're being paid for, and I'd hate to see how inadequate their management team is. Express Scripts has most of the same problems, but compared to Pill Pack, Express Scripts is looking like a world class, customer-centric organization of top caliber. It's just that bad.

If I could give a zero i would. Do NOT sign up for this service. I signed up over a month ago and won't get my first prescriptions until.march 6. I had to make several calls before they got even half of the subscriptions right. They are saying I need pre authorization for pills I have been taking for 10 years. I asked for 90 day subscriptions and they only prescribed 30.i have had to go without blood pressure meds for weeks due to their incompentence. THIS IS A DANGEROUS SERVICE. It is a matter of time before they injure someone seriously

I am upset and angry. In advance of an extended trip, I ordered my medication in plenty of time to have it approved by my insurance. When my meds arrived today, they were not in packets. My entire reason for using PillPack is that I can get my meds in individual dose packs. The areas that I will be traveling have high humidity--Hawaii and Costa Rica--and pills cannot withstand that unless they are in airtight packages. I have been using PillPack for several years and have never had this happen. I have complained to the customer service agent and to a supervisor. I should have been informed that my meds would be sent in bottles and not in dose packs. I could have been sent two separate 30-day orders. Now, it is too late to change anything and PillPack has no remedy for this situation. I am very unhappy!

I just wanted to view my daughter's prior shipment (her physician somehow used Pillpack for fulfillment), but they require that you get something delivered in order to even sign up for an account. I ended up just filling in some vitamin D with a burner credit card. There was a place where you could tell them not to offer or ship the medication once signed up, so I immediately did that. And I paused the burner card in case they tried to subscribe me to something. They signed a prescription themselves, billed me, and now they keep trying to bill me for additional months of vitamin D. It's failing because the burner card is paused, but customer service neither cancelled the subscription (despite saying they would) nor took a return of the vitamin D they already shipped. And they were rude! I'd recommend avoiding.

My customer experience with PillPack has gone from Excellent 2 years ago, to Extremely Poor February 2023. About 30 days ago, I called PillPack to get a 3 days supplies of 2 meds for my 85 y/o mothher, who was missing those meds. I was told by the Agent that the best thing for me to do was to have them transfer out my mother's prescriptions to a local pharmacy, have the 3 meds filled locally and then they would transfer the prescriptions back in to PillPack. To my surprise, in February, we only received 1 of the 8 meds from PillPack. When I called in to inquire why only 1, I was told that the prescriptions were not transferred back in to them. I also informed the Agent that my mother will run out of meds on 2/10. That was on 2/6. I was informed by the Agent that they would initiate the request to have my mother's meds transferred back in to them, but it was also suggested that I contact the local pharmacy to request the same, as a backup; which I did and was assured that they would do as requested. Well on 2/8, I have not heard from PillPack, so I made another called to them. I was told by another Agent that they had requested the transfer from the local pharmacy, but still had not received it. They assured me that once they do, they will process my mother's meds so that she will have them in time. On 2/10, still not hearing from PillPack, I made another call into PillPack to get a status. I was told by yet another agent that they made the max number of calls to the local pharmacy and and they did not receive the meds transferred back. I asked how many attempts constitute Max. I was told 2. I then asked if they had a problem with filling the prescription, why didn't someone give me a call. I was told that it was listed in the system and they were waiting for me to call back in. I raised the point that for something as critical as prescriptions, you don't see the need to be proactive and reach out to the customer. I was told that they were extremely busy that week and so they didn't have time to call. I requested an escalation to a supervisor and was initially told that it will take 24-48 hours for a manager to call me back. When I refused to accept that, a supervisor eventually came on the line, only to be told the same thing that they reached the max number of outcalls to the local pharmacy and there was nothing else that they can do. I explained the severity of my mother's illness and the need for her to have her medication, of which she is completely out of. I requested another escalation to another manager. The 2nd escalation manager continued with the company line that they have made the maximum number of calls to the local pharmacy and if I wanted to get the prescriptions filled, then I should get them filled locally, because it is not possible for PillPack to fill the prescriptions and get them out to my mother in time. Bottom line, no one is willing to take ownership at this company. If one agent provides erroneous information and you follow their advice, no one else in the company is willing to own the problem, but rather points to the problem being that the initial agent provided bad information.

My other half works for Amazon and they (Amazon) summarily moved all of my prescriptions (well most didn't make it) from Express Scripts without telling me. So far, I have been battling with Pillpack and RXAdvance for a month and they have still not got it right. Pillpack is a nightmare. DO NOT USEE!!!

I signed up with this company as it is supposed to be the cheapest with my insurance. I have had issues from day 1. They charged my card for 3 months supplies, then tried to say I didn't pay for 1 month so they only sent 2 months. That was a hassle. Then time to reorder in December, app said I couldn't until February. Called and they "fixed it." Then tried to order in January and the app said next date I could get it was March. Called and they fixed it again. Go to order yesterday and it now says April. Hello?? This is life or death here people. I'm not here to play games. Called and ordered and what do they do? Charge my credit card twice. I cannot win with this company. I will PAY MORE for a pharmacy that has it together.