PillPackReviews of pillpack.com

Awful. They lie and steal. They sent 30 days worth of meds again (when Rx is for 90 days) even after it was addressed with them previously, and they have an ability to see all the emails stating that they are working on fixing their mistake. They are a MAIL-ORDER pharmacy, they have no business sending patients a 30 day supply in a first place. Their representative told me they are NOT a mail-order pharmacy and that they have a "local pharmacy" somewhere in New Hampshire...so make a quick run, to your "local" pharmacy from all other states! Absolutely insane. Crooked business with unethical practices.

Terrible. Amazon should be ashamed. I used them over a year ago and was very happy. Now when coming back after insurance changed, they are terrible. Stay away unless you have no other choice. One rep says order will arrive the next day and then two days later a rep says it won't be for three weeks. Customer service reps are surly and unapologetic. They suck.

A disorganized mess! Was great for a very long time and then the bloody wheels fell off! They're customer service has gone right down the drain!

The concept of this company is good. The execution of actually getting the medications, appropriately packaged, is very bad. I have been a provider for 27 years. I am patient and don't anger easy. As a consumer - this company is not worth the effort. As a doctor within a medical/dental clinic consisting of 5-6,000 patients - I will communicate to the other providers my experience.

Medications omitted, wrong dosage count, cancelled my subscription after on month, then recieved another box. Customer service tells me they can't be returned. GRRR. Never again pill pack, never again.

I've been using this pharmacy since the beginning of the year and they still cannot seem to get my medicine to me in a timely manner. They have no idea what they're doing and if my insurance would allow,I would not use this pharmacy EVER!!!!

DO NOT USE THIS COMPANY! They shipped me a medication that arrived late in the evening, in the rain, and the UPS driver left it by my garage instead of on my porch and I did not discover it until the next day. The medication was ruined. Called PillPack and they said they would replace it immediately, at no cost to me (that's what they SHOULD DO) ...they sent it but not only did it take 5 days to get to me, THEY BILLED ME AGAIN. After I complained the basically told me to F$#$ off. The said it was. not their fault and they would not do anything about it (even after they promised on the phone they would not charge me) - THEY DON"T CARE THAT I AM CANCELLING MY ACCOUNT. They said so in their emails. STAY AWAY FROM PILLPACK - dlchasefl at gmail dot com - 404-915-6511

I'm a long-distance legal guardian/grandson of a 92-year-old with dementia living with my mother who also has dementia. Here's the rub. In my search, only PillPack can put more than 5 medications in a single package which is why I have had to switch. My grandma has 5 in the morning and 7 at night. The packs themselves are great. They have made so many errors that they have put my grandmothers life in jeopardy multiple times. Deciding not to send packs because of a 1 dollar copay change (but not notifying), leaving out medications for various reasons including critical blood pressure and clot prevention meds. They struggle to work with doctors so refills are a disaster. I need them but it is like being stuck in an abusive relationship that there is no getting out of.