PillPack is a full-service pharmacy that delivers a better, simpler experience for people managing multiple medications.
PillPack (pillpack.com) has 332 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Nick
called in to set up service for my wife, they promise you one thing and do not deliver. If something changes no one contacts you to get it fixed, and when it turns out that they messed up they order they do nothing to fix the situation. Do not use them!!
Wendy
If I could give a negative star rating I would. They screwed up every shipment of medications as well as the refills. I DO NOT recommend anyone use them.
zeyno P.
complicated, slow, cumbersome process. hard to get a hold of anyone on phone and email help is generic and useless.
Jason N B.
It's not worth it. They constantly hassle you to do their job, they decide to send new prescriptions weeks later with your next shipment unless you tell them otherwise, and most importantly if you prescriptions don't meet their odd rules they will harass your doctor until they change your script to meet their stupid rules. They did that to me and forced my doctor to write the script for less, a script he wrote extra for in case I had a flare. They hounded and hounded him and refused to fill medication I would die without until they got their way and left me with NO RECOURSE if I have a flare or get sick which I do almost every month. I have adrenal insufficiency and they have put my life at risk by butting into something that was none of their business. Run far far away. Walgreens is incompetent but at least their actions never put my life in immediate danger.
Guy N.
Since they were acquired by Amazon, I thought they would bring Amazon efficiency to prescriptions which as anyone who has stood in a line at the pharmacy can attest need improvement. Unfortunately, they are not good and if i was Amazon i would be embarrassed about that side of the business. Like others mentioned, they do nothing about pricing and they wont even give one an option to have them call doctors for refills the way most pharmacies allow. And recently they called to tell me that two of my three prescriptions were unavailable. they said they would call my pharmacy of choice but they never did. twice. I had to call my doctor and get things done the old way. So much potential wasted. I wouldnt be surprised if Amazon divests piullpack.
Brandon B.
they told me it would cost $0 for my prescription, and then insurance billed me $1k. this never would have happened at a real pharmacy.
Deborah R.
They repeatedly email me telling me my doctor has denied refills and telling me to contact my doctor. When I call my doctor's office they tell me they have had no request for refills. They then refill the prescription and this happens again each time a prescription needs refilling. I have contracted them numerous times and confirmed the number. I am leaving Pillpack for this reason only.
Matthew J.
Pillpack never sent me 60 days of medical supplies. Never use them. After calling they said we see you requests and have no idea why we did not send your life dependent medical supplies. They said we cannot send you the missed shipment because we have no accountability and don't care about your medical issues. Thanks Amazon.
