PigeonlyWe provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Pigeonly (pigeonly.com) has 707 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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customer
I need a refund
Response from PigeonlyMar 3, 2025
Hello, Thank you for reaching out We are here to help you with any issues you may be experiencing. If this has not been resolved, please contact us at 1-800-323-9895 or via email at [email protected].
customer
Quick and efficient
Response from PigeonlyMar 3, 2025
Hello, Thank you for the positive feedback! We're thrilled to hear that you are a satisfied customer and that you received assistance promptly. Please feel free to reach out if you need any further help.
Sarah
Over two weeks later, and my letter sent through pigeonly still says "processing". Mail that I've sent TO pigeonly to be processed to the prison was also sent over two weeks ago and still not delivered. Terrible.
Response from PigeonlyFeb 3, 2025
Hello Sarah, I sincerely apologize for the delay. Mail processing times can be impacted by various factors, including holidays, weather, and mail volume. However, a two-week delay is longer than usual, and I’d like to assist in resolving this. Please contact us at 1-800-323-9895, Monday through Friday from 7 AM to 4 PM, so we can investigate further. We appreciate your patience and will do our best to resolve this as quickly as possible.
no N.
4th party click . Don't waste your time with pigeonly, They'll only crap on your debit card with 4th party fees.
Response from PigeonlyDec 11, 2024
Hello, Thank you for sharing your feedback. I’m sorry to hear about your experience and any concerns you’ve had with our service. At Pigeonly, we strive to provide affordable and transparent solutions for staying connected with loved ones. I want to clarify that we do not charge any third-party fees, and all costs are directly related to the services we provide. Can I get clarity on the issues you’ve encountered? If there are specific charges or concerns, please feel free to reach out to us at [email protected] or call us at 1-800-323-9895 (M-F, 7 AM to 4 PM PST). We’d be happy to review your account and address any problems. Your feedback is important, and we appreciate the opportunity to assist you. Thank you for your time
Jackie R.
Do not use this company. There phone number is disabled. Took my credit card information and will not let me delete it. SCAM
Response from PigeonlyAug 14, 2024
Hello Jackie, I'm sorry to hear about your experience. Our phone number is now active again, and we are available Monday through Friday, 7 AM - 4 PM PST. We recently experienced an outage that affected our business hours, and we apologize for any inconvenience this may have caused. Regarding your credit card information, please note that a credit card is required for all active subscriptions. If you have any questions, please don't hesitate to contact our customer service department. You can also reach us via email at [email protected]. Thank you for your understanding.
mariah M.
I have absolutely no problem using pigeonly for sending photos and letters. But the app will not let me set up a best rate number. I'll put in all the info and submit it and it just pops up with "hold up! True" I'm trying to have more than a 1 minute conversation with my brother.
Response from PigeonlyFeb 20, 2024
I apologize for the trouble you're facing while setting up a best rate number with Pigeonly. For further assistance with this issue, please contact our customer support team. You can reach us via email at [email protected] or by calling our phone line at 1-800-323-9895. Our support team is available Monday to Friday from 7 am to 4 pm PST. We're here to help troubleshoot the problem and provide guidance.
L K.
Update: Again, poor customer service. I already emailed them and the person that responded was very unhelpful and unprofessional. Im not sure why they are responding to my review asking me to email them when I've done so already. They took my money and refuse to refund. I sent them photographic proof stamped by the facility showing the correct address and they ignored my email and refuse to update the address to the correct one. This means some of your relatives will Not receive your letters, be careful. Extremely POOR service. I've recieved a bunch of letters and postcards I sent a relative a couple of months ago, stamped with the words REFUSED. Why? Because pigeonly have the WRONG address details for the facility on their website. my relative relies on letters to keep going and they haven't received any. Don't bother with them
Response from PigeonlyNov 22, 2023
Hello, I am sincerely sorry to hear about your experience with Pigeonly I understand how important it is for you and your relative to stay connected through letters, and I am deeply sorry that this has disrupted your communication. If you can please email us at [email protected] and provided us the name and phone number to your account so we can further investigate and correct the issue please. Thank you for bringing this matter to our attention. We value your feedback and are committed to improving our services.
Antoinette B.
I been waiting for them to pick up phone for two days now and I requested 2 call back and nobody ever called back and on top of that I got the United States number twice and it said that they was they was closed and but it was doing business hours and the sad part about is I'm still on hold the phone hung up twice and y'all don't even have no app and the only other way is to E Mail y'all but we still didn't get any where y'all need to have a agent available where we can talk right then and there so we can get the problem resolved I'm at t point where I want to delete my account with y'all I'm very disappoint with y'all sever have a nice day
Response from PigeonlySep 20, 2023
Hello Antionette, Thank you for your review, we are sorry to hear about the issues you had experienced. I was able to find the email you sent and I can see you have been replied back too. The answer to your question was answered and you were given a recommendation on how to get information on the service you were looking for. Our apologies for any inconvenience this has caused, please feel free to reply back if you still have any other questions. Have a great day.
