PigeonlyReviews of pigeonly.com

Response from PigeonlyAug 12, 2026

Dear Brenda, We’re sorry to hear that you experienced difficulties while using our free messaging option. Please note that the free version has limited features compared with our paid subscription, and some messaging functionality may not be available. We appreciate you giving our service a try and apologize for any confusion or inconvenience this may have caused. Thank you for sharing your feedback, as it helps us identify areas where we can improve the customer experience.

Response from PigeonlyJul 6, 2026

Dear Tammy, Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. Due to internal operational changes, our Customer Service department had limited availability from June 9 through today, which affected our ability to answer phone calls and respond to emails on time. We understand how disappointing this has been, especially when you were unable to send your letter and did not receive the support you expected. We truly appreciate your patience and understanding. Our team is now back to assisting customers and is working as quickly as possible to respond to all outstanding inquiries and resolve any remaining issues. If you're still experiencing problems with your account or sending letters, please contact us again with your account information, and we'll be happy to assist you.

Response from PigeonlyNov 5, 2025

Dear Anahi, Thank you so much for your kind words and for taking the time to share your experience! We’re happy to hear you’ve found our pricing fair and that our service helps you stay connected with your loved ones. We’re sorry to hear about the issues with sending articles and the occasional processing delays. Our team is always working to improve delivery times and expand available options, so your feedback is truly valuable. If you’d like, please reach out to our support team at [email protected] so we can look into your specific order and help resolve any issues as quickly as possible. Thank you again for your support!

Response from PigeonlyAug 28, 2025

Dear Catherine, Thank you for providing such detailed feedback. We sincerely appreciate your commitment to maintaining connections with your pen pals through Pigeonly, and we regret that your experience has not met expectations. We apologize for the issues you have encountered regarding the quality of greeting cards, the functionality of postcards and URL services, as well as the incorrect prison listing. We understand how important reliable and accurate communication is for you and your pen pals. Please be assured that we take these matters very seriously. We kindly ask that you contact our support team directly at [email protected] with further details regarding the undelivered mail. This will allow us to thoroughly investigate and address the situation. We value your feedback and patience as we work diligently to improve our services.

Response from PigeonlyMar 5, 2025

Hello Luana, I apologize for the difficulties you're experiencing while entering your billing address. For further assistance with this issue, please reach out to our customer support team. You can contact us via email at [email protected] or by calling our phone line at 1-800-323-9895. Our support team is available Monday to Friday from 7 AM to 4 PM PST. We're here to help and provide any guidance you may need.

Response from PigeonlyFeb 20, 2024

I apologize for the trouble you're facing while setting up a best rate number with Pigeonly. For further assistance with this issue, please contact our customer support team. You can reach us via email at [email protected] or by calling our phone line at 1-800-323-9895. Our support team is available Monday to Friday from 7 am to 4 pm PST. We're here to help troubleshoot the problem and provide guidance.

Response from PigeonlyJul 13, 2022

Hello Kala, thank you for your review. We have different plans and services available that might better fit your needs. If you have any questions, we are here to help. Our business hours are Monday to Friday from 6am-6pm, our toll free number is 1-800-323-9895. We look forward to hearing from you.

Response from PigeonlyJul 11, 2022

Hello Sena, thank you for your feedback and for bringing this to our attention. Your business is important to us and, we will make sure this will be taken care of. Feel free to call us on 1800.323.9895 if you have questions. We are open from 6 am to 6 pm Monday- Friday pacific time.