I can't say enough good about Pigeonly! I am on a fixed income and the extremely affordable fee of $5 is truly appreciated. Everything sent, letters or photos are delivered fast!
Response from PigeonlyAug 28, 2025
Dear Malissa,
Thank you so much for your kind words! We’re truly glad to hear that Pigeonly has been helpful and affordable for you. Making it easier — and more accessible — to stay connected with loved ones is exactly why we do what we do.
If you ever need anything, feel free to reach out to us at [email protected] — we’re always here to help!
OS
olivia S.
Love this service.
Love this service.
Response from PigeonlyAug 28, 2025
Dear Olivia,
Thank you! We’re so glad to hear you love the service.
Your support truly means a lot to us. If you ever need anything, please feel free to reach out to us at [email protected]
We’re always here to help!
MH
Melissa H.
This is a cheap and convenient way to…
This is a cheap and convenient way to stay in touch with loved ones. You can send photos and letters. It’s an excellent way to stay in touch with your inmates. Love this and would use it again.
Response from PigeonlyAug 28, 2025
Dear Melissa,
Thank you so much for your kind words! We’re really glad to hear that you’ve found our service to be a convenient and affordable way to stay connected with your loved ones. That connection means everything, and we’re honored to help make it a little easier.
We truly appreciate your support and look forward to serving you again!
CP
Candida P.
It’s not the greatest
It’s not the best service, but it’s all we have right now. The postcard option has been “down for maintenance” since I uploaded the app and that was months ago. You’re only allowed so many characters on the letters, and initially the photos were “lost” from a family member. In the beginning the photos were processed and delivered within a matter of days, now it’s taken weeks. When I asked they said it had to do with “equipment” issues. Not that pleased, but again, it’s all we have.
Why would I want to edit it just because they replied with the same thing they have told me by phone? In my option, they’re only using this platform to try and save face. Talking with them by phone is never helpful, representatives never try to help resolve issues, they just have excuses.
Response from PigeonlyAug 28, 2025
Dear Candida,
Thank you for your honest feedback. We’re truly sorry to hear about the issues you’ve experienced, including delays, lost photos, and the unavailability of the postcard feature. We understand how frustrating this must be, especially when communication with loved ones is so important.
Our team has been working to resolve some unexpected equipment and technical challenges, and we recognize this has impacted your experience. Please know that your concerns are being taken seriously, and improvements are underway to restore speed and reliability.
If you’re open to it, we’d appreciate the chance to follow up directly to help make things right. You can reach us at [email protected]
And if you haven’t already, please contact our support team regarding the lost photos so we can investigate and address the issue as quickly as possible.
CU
customer
Staying in Contact
This is the the only way i can get mail and pictures to my Husband in Yakima County,WA. For $5 a month its a great deal. I recommend this app to anyone whos trying to stay in contact with an incarcerated loved one.
Response from PigeonlyJul 24, 2025
Hello!
Thank you so much for your kind words! We're glad to hear that Pigeonly is helping you stay connected with your loved one in Yakima County. Your support means a lot, and we're happy to provide an affordable way to share mail and photos. Thanks for recommending us!
WS
Whitney S.
Huge Value for the $5 per month
Huge Value for the $5 per month. I send pictures, one letter, and one greeting card every 3-5 days which is the normal turnaround time for delivery to the facility. We are SO HAPPY with Pigeonly mail service and how easy and convenient it is! My loved one says the Greeting Cards come out well very high quality, and he enjoys them. The letters max out at 5 pages per letter. I have sent up to 20 photos at one time, but I'm not sure if there is a limit. The postcard service has been down for maintenance the entire 4 months we have had the service, which is one drawback, but it isn't enough to make us rate any lower. We just hope it gets up and running again soon so we can check it out. We don't use the phone service because our facility uses a separate service for the phone so don't add money to the phone until you triple check what service your facility uses for the phone.
Response from PigeonlyJul 21, 2025
Dear Whitney,
Thanks so much for your awesome and detailed review! We're really glad to hear that you're enjoying the service and that it's been such a helpful way to stay in touch with your loved one. It’s great to know the greeting cards and letters are coming through clearly and are well-received — that means a lot to us.
We appreciate you pointing out the issue with the postcard feature. We know it's been down for a while and totally understand the frustration. Our team is working on getting it back up and running, and we’ll be sure to let everyone know as soon as it's available again.
We’re so happy to have you with us and really appreciate your support. If you ever need anything, just give us a shout.
DM
Dawn M.
They have definitely gotten better with…
They have definitely gotten better with fast delivery on photos and cards. Photos have always gotten to my fiancé fast but that cards would take way longer. I’m glad they figured it out tho. It’s nice cause i can send unlimited photos and I love that!!
Response from PigeonlyJul 17, 2025
Dear Dawn,
Thank you so much for sharing your experience!
We’re glad to hear your photos and cards are getting delivered faster. We’re always working to improve our service and make sure staying connected with your loved ones is as smooth as possible.
If you ever need anything, please don’t hesitate to reach out.
AC
Andrea C C.
Quality prints and forget me knot notes
Although the pictures take a few weeks they make it and in great print. I send notes and just think of you son. These have helped my son make it. Thank you for the great price and best way for me to stay in touch with my only son.
Response from PigeonlyJul 17, 2025
Dear Andrea,
Thank you so much for your thoughtful feedback.
We’re truly glad to hear that the photos and notes have helped you stay connected with your son—it means a lot to us.
Just as a quick reminder: delivery can take 3–5 business days to reach the facility, not including their internal screening and distribution time.
If you ever need any assistance, we’re always here to help!
