PigeonlyWe provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Pigeonly (pigeonly.com) has 707 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Janet L.
The best for keeping me and my family together ❤️ 💙 💓 thank you.
Response from PigeonlyJul 17, 2025
Dear Janet, Thank you so much for your kind words and support! We're happy to hear Pigeonly has helped you stay connected with your loved ones. If you ever need any assistance, we're always here for you.
Ben S.
So I am based in the UK England this company and service is excellent my partner who is incarnated loves the photo and cards and letters they are high quality my partner is really impressed and makes relationship stronger 5 dollars a month for unlimited mail good price PLUS ALL TRACKABLE FAST
Response from PigeonlyJun 11, 2025
Dear Ben, Thank you for your kind words and support from the UK! We are delighted to hear that your partner is enjoying the photos, cards, and letters, and that our service is helping to maintain your strong connection. Our goal is to provide high-quality, trackable, and affordable mail. We truly appreciate your feedback and are grateful to be a part of your journey. If you ever need anything else, please do not hesitate to reach out.
Martha
I have sent 3 letters including pictures and they show my brother getting them but he hasn’t! Now the most important photos I tracked through the USPS and I got the confirmation they have it but they don’t show they have it! I will not give out my info to charge in a card bcz of the few reviews I’ve read. It’s really sad when I follow the rules but they don’t. UPDATE: after my phone call to Pigeonly my mail came and guess what was in it? The letter I mailed to my brother saying: return to sender and on the back it says: M S canable hard envelope- needless to say I’m about to give up!
Response from PigeonlyMay 5, 2025
Dear Martha, Thank you for reaching out. I’m truly sorry to hear about the trouble you’re experiencing. I understand how important it is for your brother to receive your letters and photos, especially since they hold such personal value. For further assistance with this issue, please contact our customer support team. You can reach us via email at [email protected] or by calling our phone line at 1-800-323-9895. Our support team is available from 7 AM to 4 PM PST Monday to Friday. We're here to help and provide any guidance you may need.
Heather C.
I love using pigeonly it’s so easy and affordable and every time I’ve had any kind of issues, questions or anything customer service has been really really effective and efficient. They get back to me and are super helpful. I love using this company and I recommend it to all my family and friends just a really good company overall.
Response from PigeonlyApr 11, 2025
Hello Heather, Thank you very much for your kind words! We are delighted to hear that you had such a positive experience with Pigeonly. Our goal is always to make things simple, affordable, and stress-free, and we are thrilled that our customer service team has assisted you effectively. Your recommendation means a lot to us, and we appreciate having you as part of the Pigeonly family! Please don't hesitate to reach out if there is anything else we can do for you.
Carolyn R.
This is my 2nd issue with this company. The last time i signed up for the free account but they immediately started taking took money from my account. I had to close my account. Now, suddenly, new charges began appearing in my new bank card. I never gave or authorized them use of this card. I don't trust these people at all.
Response from PigeonlyMar 26, 2025
Hello Carolyn, We sincerely apologize for the inconvenience you have experienced. Please rest assured that we take your concerns seriously and are committed to resolving them. Your refund has been processed. Kindly allow 3 to 14 business days for the amount to appear in your account, depending on your bank’s processing time. If you have any questions or need further assistance, feel free to reach out to us at 1-800-323-9895. We are here to help.
Robin B.
Unauthorized charges on my credit card. I read the terms and conditions, took screenshots in the event that my card would be charged and sure enough, two months of charges after website clearly stated my card would not be charged. Customer support emails have gone ignored. No answer on multiple calls. Tried to delete the card but we site won't allow me to. Tried to unsubscribe from ALL services. Unable to do so.
Response from PigeonlyMar 10, 2025
Hello Robin, Thank you for your review. We apologize for the issues you have experienced with our company. We take these claims seriously and are committed to resolving the situation for you. Please call our support hotline at 1800-323-9895 so we can assist you with your concerns. Our hours of operation are Monday through Friday, from 7 AM to 4 PM Pacific Time. This will allow us to check your account and address your needs. Thank you for your patience.
Luana P.
I entered accurate information for my billing address and it wasn't accepted.
Response from PigeonlyMar 5, 2025
Hello Luana, I apologize for the difficulties you're experiencing while entering your billing address. For further assistance with this issue, please reach out to our customer support team. You can contact us via email at [email protected] or by calling our phone line at 1-800-323-9895. Our support team is available Monday to Friday from 7 AM to 4 PM PST. We're here to help and provide any guidance you may need.
customer. K.
Absolutely wonderful I love it
Response from PigeonlyMar 4, 2025
Hello, Thank you for your kind words! We are delighted to hear that you are happy with our service. If you ever need anything else, please do not hesitate to reach out.
