PigeonlyReviews of pigeonly.com

Response from PigeonlySep 2, 2026

Dear Toile, Thank you for sharing your feedback, and we’re sorry for the frustration this has caused. The “pending” status is part of our security features, which are designed to help prevent automated activity, bots, and unusually high volumes of letters from being sent through the platform. We understand, however, that this can be frustrating when you’re simply trying to stay in contact with your inmate. If you need to send additional letters after already submitting one, please email or call our support team. We can review the situation and assist you with sending additional letters. We apologize for the inconvenience and appreciate your patience and understanding.

Response from PigeonlyJul 1, 2026

Dear Lisa, Thank you for taking the time to share your experience. We sincerely apologize for the continued frustration and disappointment you've experienced. We understand how important it is to stay connected with your loved one, and we regret the delays with your photos and postal mail. The delays were caused by a technical issue that affected portions of our service, and our team has been working diligently to resolve it. We also apologize that the complimentary month of service you were offered has not yet been reflected on your account. We would like the opportunity to review your account to ensure the credit is applied and to provide you with an update on the status of your photo and mail orders. Please reply to your existing support email or contact our support team with your account information so we can investigate your case and work toward a resolution as quickly as possible. We appreciate your patience and thank you for giving us the opportunity to make this right.

Response from PigeonlyJan 13, 2026

Hello, We sincerely apologize for the frustration you’ve experienced. Repeated billing issues and difficulty reaching support are not acceptable, and we understand how upsetting this has been. We take billing concerns seriously and regret that this was not resolved sooner. Your feedback regarding our customer service and phone availability has been shared internally. We would like the opportunity to review your account and address this matter. Please contact us through our official email or online support portal with your account details so we can assist you further. Thank you for bringing this to our attention, and we apologize for the inconvenience caused.

Response from PigeonlyAug 28, 2025

Dear Candida, Thank you for your honest feedback. We’re truly sorry to hear about the issues you’ve experienced, including delays, lost photos, and the unavailability of the postcard feature. We understand how frustrating this must be, especially when communication with loved ones is so important. Our team has been working to resolve some unexpected equipment and technical challenges, and we recognize this has impacted your experience. Please know that your concerns are being taken seriously, and improvements are underway to restore speed and reliability. If you’re open to it, we’d appreciate the chance to follow up directly to help make things right. You can reach us at [email protected] And if you haven’t already, please contact our support team regarding the lost photos so we can investigate and address the issue as quickly as possible.

Response from PigeonlyJun 8, 2022

Hello, thank you for your review. Our letters are printed then shipped out to the facility, and takes about 3-5 bus days to be delivered. In regards to the phone, we can help you with this right away. Please feel free to contact us at 1-800-323-9895. We are open Monday to Friday from 6am-6pm, ready to assist you. Have a great day!

Response from PigeonlyMar 22, 2022

Hello, thank you for taking the time to leave us a review and bringing your concerns to our attention. We would like to help you with any questions or concerns you might have about out phone services. As far as the postcards we can look into this for you and see what the issue might be. We can also reset your orders anytime so you are able to send more orders throughout the week. Please feel free to contact us at your earliest convenience, we are here to help Monday to Friday, from 6am- 6pm, our toll free number is 1-800-323-9895.

Response from PigeonlyFeb 10, 2022

Hello, thank you for your honesty. Please feel free to contact us and ask about our current promotions that might better suit your needs. We are open Monday to Friday from 6am-6pm, 1-800-323-9895. Have a great day!

Response from PigeonlyFeb 4, 2022

Hello Johanna, thank you for bringing this to our attention. We will make sure a supervisor reaches out to you to correct this issue right away.