PigeonlyReviews of pigeonly.com

I have been trying over and over to set up an account but it won't except any of my cards. I've waited on hold for hours only for no one to pick up. Sent an email and waiting for a response. I don't expect I'll get one.

They are the worse I truly believe no one works their I have been calli Nv every day for over a month to talk to someone and trying on thr website to update my card information so I can pay for my subscription seeing I got a new debit card. I had to get a hold of them through Twitter and they told me that they are having issues with having and putting new credit cards in the system to pay for your subscription. It’s hard to get a hold of people there they don’t ever call you back and this is very upsetting and the fact that you want to communicate with your loved one that is incarcerated but yet can’t talk to real person or even have the option to put your new card information in . Very upsetting

They took money out for a free service of $34.99 X5 =174.95. They say they have refunded me but never happened, then will mail a check, NOTHING has happened. I have been fighting to get refund since 6/2022 today is 3/14/23. I have called hundreds of times along with emails. Emails saying they will look into and never followup with me. I have been trying the last month calling everyday on hold for an hour then get disconnected. I can not get a hold of anyone let alone get them to answer. I have sent a complaint to BBB, they as well can not get an answer from them. I have a feeling I am out $175.95. Beyond furious. They refuse to give me my refund. 3/24/23....Thank you for your reply but unfortunately that is what I've been getting told since last June that they are working on it and I never hear back. All I am asking for is my refund that I am entitled to. I do also want to add I still to date have not heard a word from pigeonly about the refund. No way it should take this long.

If you are having problems with your phone lines or system you should let your customers know by email or by putting message on your website . Your customers are spending money on calls to your customers service which don't answer or give you a call back like they say . pigonly don't not respond to emails until weeks later . This service is terrible you say u will monitor by account but the issue is your system not my account .

This company is HORRIBLE!!!! They have no problems with accepting your payments however you can NEVER get through to customer service. I have spent HOURS trying to reach them. I’ve been on hold for HOURS. I have pressed 5 to keep my place in line to receive a call back number & the call is never answered. This is unacceptable customer service!

I am so thankful for you all and helping me stay in touch with my son by giving us good rates and I m blessed that you care enough to help us stay connected… Zenda fiske 207/290/0787 Thank you

The other people on here I have been charging a total of 11 unauthorized $34.99 charged I have repeatedly sent emails and finally was able to get a hold of somebody via phone and was promised a few days ago by a supervisor that my card would not be charged again and here we are a few days later and there's another charge these people are criminals on top of the 3499 that they've charged to my card unauthorized 11 times I'm getting a $25 fee from my bank every time they do it. So if you're looking for a review whether or not to go ahead and use this service I highly suggest not I understand that you want to get in contact with your loved one in prison just like I did but you're going to regret it cuz you are going to end up bankrupt and homeless unless you're a millionaire

In July, 2022, I signed up for the "forever free" plan. I was reviewing my credit card and imagine my surprise - in November they put 3 charges on the card for a total of 70.98. They really went to town on my credit in December, 2022 --- 280.92 in charges spread out over 9 separate payments. For a grand total of $351.90. WHAT about that is "forever free"??? I checked my Pigeonly account to see if I accidentally signed up for something I didn't want... Nope. The only charge there was $0 ---when I signed up for the 'forever free' account, which I've never used because it doesn't seem as if you can actually send anything with the forever free account. I am hopeful for a full refund. UPDATE Jan 31 2023 --- I did get a full refund - after reporting this to my credit card company and THEY refunded my money. When I contacted Pigeonly for a refund, they were polite. At one point I was told that once they were done researching, I'd get a full refund right away. In their next email - 'right away' became 3 - 14 BUSINESS working days... about 20 days. They are disorganized. They contridict themselves. And by the way, 14 business days turns out to be about 20. By then I'd gotten the credit card refund... but I was still curious to see how long their "refund" would take. 20 days? No - more like 24 actual days. They emailed me this sham bunch of emails AS IF they'd actually refunded me. Are they legit? Who knows.