PigeonlyReviews of pigeonly.com

Response from PigeonlyJan 6, 2026

Dear Angie, Thank you for your feedback. We are pleased to hear you had a positive experience and that our customer support was able to assist you promptly. We appreciate your kind words and regret that the facility is no longer using the service. Thank you for your support.

Response from PigeonlyJan 5, 2026

Dear Kory, Thank you so much for sharing your experience. We’re truly grateful for your kind words and for trusting Pigeonly during such an important time. We’re glad we could help make communication easier and worry-free, and that your family member was able to feel connected and supported. It means a lot to know our team was able to provide timely, honest help when you needed it. Thank you again for being part of the Pigeonly community.

Response from PigeonlyDec 17, 2025

Dear Stacy, We are truly sorry for the frustration and disappointment this delay has caused, and we completely understand your concerns. We know how important timely delivery is, especially in situations like this, and we sincerely regret that we did not meet the 3–5 business day timeframe that was communicated. Due to an unexpectedly high volume of orders, we are currently experiencing processing and shipping delays. While this does not excuse the experience you’ve had, please know that our team is working diligently to get everything back on track and to process your order as quickly as possible. Unfortunately, there may still be occasional delays due to unforeseen circumstances. We deeply apologize for the inconvenience and appreciate your patience. Please reach out to us directly with your order details so we can personally assist you and work toward a resolution.

Response from PigeonlyNov 5, 2025

Dear Anahi, Thank you so much for your kind words and for taking the time to share your experience! We’re happy to hear you’ve found our pricing fair and that our service helps you stay connected with your loved ones. We’re sorry to hear about the issues with sending articles and the occasional processing delays. Our team is always working to improve delivery times and expand available options, so your feedback is truly valuable. If you’d like, please reach out to our support team at [email protected] so we can look into your specific order and help resolve any issues as quickly as possible. Thank you again for your support!

Response from PigeonlyOct 14, 2025

Hi Maria, Thank you so much for your heartfelt review! We're truly honored to hear that Pigeonly has made it easier for you to stay connected with your loved ones. Creating a simple, reliable, and compassionate service has always been at the heart of what we do, and your words mean the world to our team. We're especially glad to know that our customer support has been helpful whenever you’ve needed assistance. Staying connected during difficult times can make all the difference, and we're grateful to be part of that journey with you. Thank you again for your support and for recommending us — it truly motivates us to keep doing what we do. With appreciation, The Pigeonly Team

Response from PigeonlyAug 29, 2025

Dear Nigel, Thank you so much for your kind words! We're thrilled to hear that Pigeonly has helped you stay connected and express yourself through letters, greeting cards, and pictures. It's our mission to make communication easier and more meaningful, and it means the world to know we're making a difference for you. We truly appreciate your support!

Response from PigeonlyAug 28, 2025

Hello! Thank you for taking the time to share your positive experience with sending greeting cards through Pigeonly. We are pleased to hear that you found the service easy to use and that your orders are processed and mailed promptly. We understand the importance of timely communication with your loved ones, and we appreciate your trust in us to facilitate this connection. Should you require any assistance or have any questions, please feel free to contact our support team at [email protected] Thank you once again for your feedback.

Response from PigeonlyAug 28, 2025

Dear Catherine, Thank you for providing such detailed feedback. We sincerely appreciate your commitment to maintaining connections with your pen pals through Pigeonly, and we regret that your experience has not met expectations. We apologize for the issues you have encountered regarding the quality of greeting cards, the functionality of postcards and URL services, as well as the incorrect prison listing. We understand how important reliable and accurate communication is for you and your pen pals. Please be assured that we take these matters very seriously. We kindly ask that you contact our support team directly at [email protected] with further details regarding the undelivered mail. This will allow us to thoroughly investigate and address the situation. We value your feedback and patience as we work diligently to improve our services.