Lisa 'LeLe' L.
I had wrote a review may 22
I had wrote a review may 22, 2026 about mail and pictures not being delivered and postal mail not being. Delivered to one of my peoples in prison. I had a fast response from pigonly telling how sorry this is happened and they are checking more on it.and they offered me a credit for a month of service and I told them yes thar was June 1. And here I wait in limbo again. I havent heard from no one sense and I havent received my month credit they offered me and it says my pictures r still processing back from april 5. Im very irritated by it. And I had sent postal mail twice and he has not received any of this stuff. I'm not pleased at all because this issue has not been resolved and they say the inmate is suppose to get their mail quick.
Response from PigeonlyJul 1, 2026
Dear Lisa, Thank you for taking the time to share your experience. We sincerely apologize for the continued frustration and disappointment you've experienced. We understand how important it is to stay connected with your loved one, and we regret the delays with your photos and postal mail. The delays were caused by a technical issue that affected portions of our service, and our team has been working diligently to resolve it. We also apologize that the complimentary month of service you were offered has not yet been reflected on your account. We would like the opportunity to review your account to ensure the credit is applied and to provide you with an update on the status of your photo and mail orders. Please reply to your existing support email or contact our support team with your account information so we can investigate your case and work toward a resolution as quickly as possible. We appreciate your patience and thank you for giving us the opportunity to make this right.