PicturesOnGold.comReviews of picturesongold.com

I ordered 12/18/22 and paid for special processing. Got email my order was on the way. It is now second week of January and my order is stamped as being at a local UPS but have not received. Emailed company and called them. They stated they would look into it and get back to me within 48 hours, no response. Emailed and called and told I would get a new shipping number in 24-48 hours. 5 days later get an email with all the old shipping information - still at UPS locally and no other information. I cannot comment quality of products because I have not received. I will not buy from them again with this poor customer service. If I do not receive my order or get better information, I will have to take this further. I finally received my order today 1/12/23. I had to have 5 communications with them before they sent me a replacement order. I felt my first few phone calls I was not taken seriously and only when I continued calling/email did they respond to me. I kept being told "we are looking into it please be patient" - a week later still no response. Their customer service need better training on how to handle these issues. I took into consideration that it was the holidays and deliveries are busy. thank you for finally solving my problem but I am still, overall, not pleased

This is the worst company to purchase jewelry. I ordered a chain and a medallion and the medallion wouldn't fit on the chain. I tried to return it and they sent me a link that did not work and did not get back to me in over two weeks when they said they would. Please take your business elsewhere.

I am sorry to hear the complaints, because my experience with this company has been great! They are very fast and accommodating to their customers needs. There was a small problem with a engraving,and you jumped right on it to fix the problem. After the death of my son, everything has went bad, thankyou for making one thing right

I sent back my medal to pictures on gold to replace, no 14K stamp and poor quality. They sent me back a medal still with still no 14K stamp and it seems all they did was polish medal and send back same one. This company is not reputable and I would suggest going elsewhere. They do not deliver as promised. CEO DANIEL SCHIFTER only care about bottom line and robbing customers INFERIOR PRODUCTS. HE’s ON LINKED IN. DON’T TRUST HIM. Stay away, they are crooks.Anything Florence who replies says when replying is a lie. She just facilitates complaints, but does not rectify issue. It’s all lies STAY AWAY FROM PICTURES ON GOLD UNLESS YOU WANT A PROBLEM SPENDING YOUR MONEY

Ordered 5 memorial lockets from them. Spent over $400 for the purchase as Christmas gifts for a family who just lost their father to cancer. All the orders were perfect, however the less costly locket, the silver one, was not shipped with the chain. Emailed pictures of the order and the locket, and asked if they could send me one chain for the locket they forgot to send, when my printed order clearly stated I paid for a chain. An email was sent back to me stating order is over 30 days old, check the box and package. Checked the box, package, no chain. All I'm asking is for one freaking silver chain I paid for that wasn't included in my order, and they can't honor my request? If I were scamming them out of a chain, then why would I be admitting the other four more expensive lockets had their chains included? If I could leave no stars, I would! Will not be buying from them again!

I felt compelled to write a review after being so hesitant to buy based on the reviews online. I ordered a necklace for my mother of my daughter and niece (her grandkids). It came fast and is perfect. I think that the gold itself is a little thin but I think the price is reasonable considering you are buying a super personalized piece of jewelry. I could not be happier!

I purchased a locket that was supposed to be STERLING SILVER. The peice was only marked "METAL". I took it to a gold dealer that uses x-ray to determine the metal type. It was NOT sterling. I emailed the company and received NO RESPONSE.

I ordered a heart shaped locket necklace plus paying more than $20 2-day Fed/Ex shipping on Monday, December 12, 2022. Today, not only I have not received my order, but Fed/Ex also told me that they switched to ground shipping and God know when I will be getting my order. I emailed them for a full refund, and they did not yet reply. I believe this is a scam operation. I want my money back.