PicturesOnGold.comReviews of picturesongold.com

I ordered a medallion and chain. Both are excessively thin and not good quality. I had a similar medallion and chain for over 30 years with little to no issues. I had this one for 4 days total and it's not broken twice. They fixed it once, but I feel like this is going to keep happening and now they refuse to return anything.

I ordered a Saint Giana charm bracelet NOT PERSONALIZED it arrived with the clasp not clasping and I asked for a return to my credit card upon return of the item. They said only store credit or replacement. it was a gift so I did not have time to replace and didn't trust it would be a good piece. Rep Dinah said she'd get back to me within 24 hours. Never did I followed up and and another rep said she would send me the return information but no credit to my credit card only a store credit for the value of the piece but not including tax!!! and if I purchase a new piece I pay tax again. THEY DECEIVING STATE THEY ONLY RETURN TO CREDIT CARD ON CHAINS IN VERY SMALL OVERLAPPING PRINT -- THIS COMPANY SU*KS.

When placing order couldn’t find either code the one for the 40% or the Back to School 75% off neither had an actual code that you could use to get either discount. Very disappointing! I ordered 2 thinking I would get either discount and already had my heart set on one for myself. Couldn’t find either code to get either discount! False advertisement to the fullest!!

Daniel as the reported owner of this company let me ask you what happens after UPS investigation ? Either they accept or deny the lost claim. It's not like they're going to find it hidden under a conveyor belt in the warehouse. You're just waiting for them to reimburse you before you will make me, the consumer whole again, 6 weeks and counting. I want anyone reading these reviews to make them fully aware how your customer service is prioritizing in your company.. CUSTOMER LAST!! I will continue giving updated reviews on your business and lack of resolve to the consumer !!!

I am extremely disappointed with my experience. I ordered an item and received the wrong product. Following the company's instructions, I returned the incorrect item at my own expense and provided all requested documentation. The company later confirmed receipt of the return. Instead of resolving the issue, I was then sent another item that I had neither ordered nor requested. Once again, I was forced to spend time and money returning merchandise to correct a mistake that was entirely the company's responsibility. Despite the company acknowledging receipt of the returned items months ago, I still have not received my refund. Repeated follow-ups have resulted in the same generic responses that the matter is being reviewed internally, but no meaningful explanation, resolution, or refund has been provided. What is most troubling is that the company has retained both the returned merchandise and my payment while failing to honor what should be a straightforward refund process. In addition, I was never reimbursed for the return shipping expenses I incurred as a direct result of receiving incorrect and unsolicited merchandise. I have fully complied with every request and acted in good faith throughout this process. Unfortunately, after months of delays and repeated assurances with no action, I can only conclude that this company does not stand behind its customer service commitments when problems arise. Based on my experience, I would strongly encourage prospective customers to consider how return and refund issues are handled before making a purchase. -- Edit after company response: Please note that I have returned and gotten confirmation of the initial return, they assured I would be refunded, instead they sent me ANOTHER incorrect chain, it would have been fine it had be the correct chain, but alas, it was again incorrect. They waited until the ability to file an insurance claim with their preferred shipper, USPS, elapsed to suggest I go down that avenue. My refund should have been based off of my original return, not randomly sent items I didn't order nor request. Not to mention, they are requesting I file a claim without required details, proof a value (I don't even know what chain they sent, it's value, etc), doing so, even though the window has expired, would amount to requesting I commit insurance fraud and I am not comfortable with that.

This company is total trash The products they sell are a step above costume jewelry… Do not waste your time..or money We bought a pendent for our son.. and the bail failed… so unfortunately the pendent was lost.. due to poor quality of weld and metals… This company doesn’t stand behind there products.. told us due to fact the pendent was lost they can not do anything…the pendent was lost due to poor craftsmanship.. told us they would help us reorder another one.. make this make sense.. I would never buy from this company ever again.. and will tell as many people as I can to not buy from this company ever again.. They say buy American.. and this is what you get.. sad ..

Over Four Months of Frustration — This Has Been a Roller Coaster My experience with PicturesOnGold has turned into an absolute roller coaster, and after more than four months of headaches, I am beyond frustrated. After my Argentium silver graduation ring turned an ugly golden/copper color, PicturesOnGold eventually offered to upgrade it to a sterling silver ring. But first, they required me to send the tarnished ring back. Why they needed this piece-of-crap ring returned, I still don't understand. Their emails specifically stated that they wanted the original ring back and that they were not going to simply plate it with silver and send it back to me. So, I did what they asked. I paid out of my own pocket to ship their defective, tarnished ring back to them. Now, to make this experience even better, the package was undeliverable on the first delivery attempt, and I'm still waiting for redelivery. At this point, I'm exhausted with the entire process. More than four months of emails, waiting, explanations, excuses, shipping, and aggravation—all over a graduation ring that should have been right from the beginning. I originally chose PicturesOnGold because I thought I could get a nice graduation ring without paying the much higher price charged by some of the bigger companies. Looking back, I should have just paid the extra money and gone with a well-established graduation ring company. Whatever money I thought I was saving wasn't worth four months of frustration and aggravation. Hopefully, this sterling silver replacement actually arrives and finally puts an end to this mess. Until then, this experience is still not resolved. And worst of all i had to give them one star rating i could not leave it at none.

I don't think I have ever been more disappointed. The locket is so tiny that you can't discern the inscription or the face of my loved one. THEIR inch is much smaller than my inch. I had even bumped up one in size from the default locket. Yes, they are fast, but be advised that you better order a LARGE locket if you want to truely enjoy and treasure it.