PicturesOnGold.comReviews of picturesongold.com

I ordered a gift for my wife for Valentines Day and the item arrived on time. Unfortunately quality control was lacking and the engraving that was glued inside the locket was crooked. I sent an email with images requesting a replacement and they said since it was gold they wouldn’t send a replacement until I returned the original. They supplied a return label and said there was still time to get a replacement in time for Valentines Day if I shipped the item back the next morning. I rearranged my schedule and went to FedEx first thing in the morning and then sent them a text where they requested letting them know the item was shipped. I was then ghosted for over a day and then they said that the shipping wasn’t quick enough and therefore the replacement wouldn’t arrive in time. They offered a 5% discount for my troubles (which still hasn’t been honored and is pretty weak given how the situation was handled). I just received a shipping confirmation for the replacement and they decided to ship the replacement USPS ground in an effort to save themselves money and now the replacement won’t be here for another week. Unbelievable! I will also say I also orders a locket a couple years back and when I did I called specifically to ask about having it updated in the future and they said no problem and that it would just be the cost of adding a picture which at the time was around $50-$60. This past fall I called in mid-November to inquire about sending it back for adding a picture and getting it back for Christmas. They said don’t send it until after Christmas because we won’t work on it before Christmas since it’s not a new item. They then said that it would cost $160 to have a picture added and suggested I just buy a new one which would only cost $60 for the picture (even though I’d obviously be spending much more because I’d have to buy a new locket as well). I guess after 2 interactions over a few years I would say that the company cares very little about customer service and cares a whole lot about their bottom line. I encourage companies to care about the bottom line and don’t spite them for that, there is obviously a way to do this while providing significantly better customer service then I’ve received from Picturesongold. Unfortunately if you look at any of the review sites for this company my experience was not unique and therefore I can’t recommend using them. I requested a 20% credit for the way I was treated but haven’t heard anything back as it was a recent request. Although I doubt they’ll even reply because I still haven’t seen the 5% they said they would credit. Update: I spoke with a supervisor named Erica who was apologetic and offered to give a credit back for the engraving. I appreciated the gesture and prompt reply to my review. I am revising my review to 2 stars because all the issues raised in my original review are accurate but I acknowledge that someone did try to follow up after a negative review was left and Erica seemed sincere in her apology and desire to compensate me. Thank you Erica.

I have purchased several Miraculous Medals for family and friends. The product is just as described and service is great. I will continue to purchase from this company.

I decided to make a purchase for a Valentine’s Day gift, and everything was fine until I actually clicked to place my order. I was sent to a screen saying my purchase was declined, but when I check my bank account to see if I had enough, I was still charged for the item. There has been no order confirmation email so I know it didn’t go through without me knowing, and the only email is that they notice there is a “problem” with my ordering. I was eager to order because it says they could get it delivered by Valentine’s Day but now I am worried that I won’t have anything at all.

Ordered a 14k gold quarter sized engraved personalized pendant for almost $400. It arrived in 2 days and was beautiful. The thickness however is completely misleading in the photos and it is paper thin to the point of sharp. Contacted CS they wanted to charge an additional $254 to add a double thickness to it. Of course returns are not accepted. Very disappointing and an embarrassment since this was a gift.

Ordered a pendant and chain for my boyfriend for Christmas. The item arrived with incorrect engraving and the wrong chain size (smaller than what I paid for). I had to jump through hopes for weeks to finally get a return shipping label so that I could return the item and they could send the correct one. I just received the new item. It is now January 19 and far too late for Christmas. And the chain was the wrong size AGAIN. I spoke to 4 customer service representatives only to be told that a pre-paid shipping label would not be issued and if I want a refund I need to pay a 20% remelting fee. I’m livid that I’m going to have to pay the cost of shipping AND an unreasonable “remelting” cost for an item THEY screwed up TWICE and that was not able to be given for Christmas as planned. In addition, the quality of the item was cheap even if it had been correct. The abysmal customer service for this company rivals Comcast for the absolute worst (and everyone knows Comcast is notorious for their horrendous customer service). NEVER again would I give this company a penny of my money or recommend them to anyone.

The photos in the locket were blurry and scratched. I asked for replacement photos and they sent me them in the wrong size. I asked them to send me the photos in the correct size and they sent me the wrong size FOUR TIMES. I’m asking for a refund.

I placed an order for Xmas. Product arrived on 11/28/22. It looked gaudy, cartoonish, and one of the items was already beginning to tarnish. I returned it and it was received back in on 12/10/22. It is now 1/11/23 and I sill have not received my refund. I've sent multiple emails and I keep getting emails back from "Florence" that they're working on it and to "Please, be patient". They charge shipping, you have to pay to return an item, and then they charge a 20% re-melting fee on said item(s). What? The items pictured on the website look like dainty, neatly written jewelry that MY girls would have loved. Don't buy from this company. It's not worth it. It's a rip-off.

I have ordered a lot from Pictures on Gold. They came out nice and they do stand behind their products. My one serious issue is that their 'sales' are a joke. The prices don't actually change. In the same area of pricing, their prices have gone up out of proportion with the cost of silver. (I work in retail with jewelry.) Finally, in the area of pricing, why do they charge so much more for the interactive designer? Doesn't make sense. In summary, their products and service are good. Their pricing is a real issue.