Maria S.
Horrible Customer Service
Purchased a locket that from this company and it was scratched upon arrival. I called customer care about a refund and they offered to repair the item. I told them that this was unacceptable due to the fact that a brand new item should not need to be repaired. I asked for a replacement or a refund. They told me that for a refund they would need to charge me 15% remelting fee and I'd have to to send the item back at my cost.I did not cause the problem so I was unhappy with that response. I told them that I would accept a replacement or a full refund with them also providing the shipping label. They emailed me a label with no clarification as to what was happening. I emailed them twice for clarification with no response. I wanted to know whether they were refunding or sending replacement. I also asked them to mail me the label as I have no way of printing it. Again I have communicated with them and have been clear about my dissatisfaction and they have been slow to respond and when they did respond most recently they sent me a label with no resolution. I won't be sending anything back to them without having what they are going to do to resolve the matter in writing. They "mailed" me a label and I still have not received it. No one should ever buy from this place. They still have not confirmed a refund. They need to have a tech look at it...umm it's scratched, I didn't do it, any other company would accommodate my request of a refund or replacement to save the customer. Buyers beware! I reported them to my credit card company and they lied saying the item was sent in good condition. Why would I waste my time and go that far if the item was in good condition? Terrible company.