PicturesOnGold.comReviews of picturesongold.com

Used before nothing but positive experiences EVERY TIME!

Easy site. Fair price good selection.

I would give zero stars if I could. I ordered a necklace , they spelled my name wrong. After lots of time and energy , they didn’t give me a refund or replacement. Side note. My name is Ashley. They spelled it AshEly. That alone is pathetic. Then to not fix it. I sent a pic and everything and nothing. This was after I was told I would get a refund after I sent a pic. I received nothing.

Ordered with guaranteed overnight delivery. Did not get delivered overnight. Company offered nothing for the delay, even when I asked for just the difference between overnight and standard delivery refunded. They were rude in correspondence and only offered a 10 dollar refund after escalating the complaint with the BBB. From start to finish, every email was rude and had snarky replies. For the quality was not worth the time and money. Such a neat concept ruined by the worst customer service ever.

Dishonest. Sent wrong size medal. I returned it as instructed. They only gave me a refund of $115 but the medal I paid for cost almost $160. When I questioned it the said the took a 20% remelting charge off be cause it was 'specially made for me'. It was a basic saint medal, no engraving or special instruction. They also refused to pay shipping of $12 that I had to pay when they sent me the wrong item in the first place. This place will rip you off. Don't buy from them. See below, there was NEVER a phone conversation.

Junk! I ordered a silver Saint Adjutor swimming medal. Why any company would sell a swimming medal in silver is beyond me. It turned black and it would not take any type of silver polish or any other fix on my end. It’s nothing but a cheap piece of tin. We have strict consumer lives in California, and I will be filing a complaint. They kept saying I was past the 30 days to return it, but I had started the conversation with them for 30 days and they ran out the 30 days with a barrage of ridiculous emails that were repetitive and frankly insulting. Horrible company and one of the worst Customer Service experiences I’ve ever had.

Easy website for ordering and planning. Reasonable prices and super fast shipping. Product is beyond my expectations, just beautiful.

On December 28, 2022, I ordered a locket for my grand daughter with a photo inside. By February 10, 2023, the photo fell out of the locket. I contacted POC and they would not accept a return after 30 days. Which tells me they don't expect their product to last a month. Terrible service.