Gryffin B.
Horrible Cust Svc, took advantage of elderly
I just learned more about a company called PicturesOnGold.com pulled on my 80 year old parents! They purchased a medal for their granddaughter for Christmas. My parent's accidentally ordered the wrong medal but didn't find out about it until February. I didn't want to hurt parent's feelings. I tried to exchange it for the correct medal, but the company declared it was past their 30 day policy! I contacted them before the end of the year! But they again and again refused an item exchange. My parents then contacted the company. And after several emails, "Florence" says that the medal was custom and could not be returned! There was nothing CUSTOM about the medal, it was listed as an item on their website! They spent over $200! They notified the BBB! Please let your friends and family know about this SCAM company.
Response from PicturesOnGold.comMar 20, 2023
Good morning- We are so sorry you are upset and making false remarks about a 25+ year old family owned company. We have been in touch and explained the RETURN (REFUND) policy. This is 30 days from arrival. WE offered a store credit and even offered to exchange the medal for you. We hope you can understand that companies need to have policies. We are working with you on a resolution to get you the correct name. Please be sure to call us at 877-703-1143.