PicturesOnGold.comReviews of picturesongold.com

Website was organized if offered everything I needed. There shipping seemed reasonable. Product seems nice. They offered some options. I liked that.

Initially had a problem with the site, the problem was fixed, and the order went through smoothly.

****WARNING CONSUMERS ALERT**** Abysmal Horrendous Quality I'm done! No reply back since Apr. 12th. My patience has ran it's course.. My purchase issues haven't been properly corrected, and/or handled accordingly as requested. The digital imaging sent was vivid, clear, and sharp. The pendant quality is nowhere near the picture that was sent. Because of the lack of professionalism, and constant mistakes,everything will be noted, and documented. I'll get the two missing stones replaced, and get a larger bail elsewhere. It's mission impossible to get simple good quality, and a upgrade that's fully paid for to be shipped correctly. Moving forward, and finally ending this horrible customer experience. I would prefer my $20 back as a refund that I spent for a larger bail. Please make this adjustment ASAP! The order purchase was over an $110, not including the extra money spent. This is absolutely the worst experience I've ever had with one order, one product. This was beyond poor customer service, with no sense of urgency. This order was originally purchased on the March 14th. As of now today's date is April 17th, my order still not completely fulfilled, corrected, and the quality not up to par. My frustration level was so extremely high, I just wanted to send everything back for a full total refund. After the going back and forth, being dissatisfied with my purchase, it was too much, and ridiculous. Then the only offer suggested was, a refund with a 20% restocking fee. So, at this point I have completely lost in value all the way around.. I WOULD NOT RECOMMEND PURCHASING ANY PENDANT THAT REQUIRES SENDING A IMAGE. THE QUALITY EXPECTED, YOU WILL BE DISAPPOINTED.. -Nothing about this purchase and service was 5 Stars. Everything that was asked for me to do, I reminded patient and cooperative. Even as far as emailing photos, measurements, and anything else to improve poor quality merchandise that has been shipped to me. I Never received a pendant with a larger bail (Paid extra money for), LIES if you say one was shipped to me.. ALSO, I CAN PROVIDE PROOF...FYI -your reply doesn't mean anything, if you can't produce a solution.. Please strive harder to fulfill customers satisfaction.

I purchased 3 pairs of initial earrings in 2022. 2 pairs were absolutely beautiful but one was not. For the TD pair, they were too connected so you couldn't see the initials clearly. I missed the 30 day return window, because I misplaced my receipt. After finding my receipt I called their customer service department, explained what happened and sent them a picture of the earrings. They agreed tp replace the earrings with no additional actions required of me. I waited for a couple of months before contacting them again (February 2023) because I didn't receive the replacement pair. The customer service representative saw notes from my previous call, apologized and shared they'd send a replacement pair of TD initials. Again, no actions asked of me. I discarded the earrings after this interaction. I waited another 2 months (April 2023) and called again because I still hadn't received the replacement pair. It was during this call I learned they'd sent me an email after my February call requesting that I return the pair of earrings. This was never discussed nor asked during either of my conversations. The customer service rep said she understood the issue and would check with another department. Absolutely awful customer service experience. I could've and would've easily returned them had that been asked of me. Hopefully they'll improve their service.

The check out was a little confusing and hard to figure out but other than that I liked the link and the product. it is to be a Christmas gift for my step-daughter. I know she will like it. I wish I had seen all the reviews before I had ordered. I never would have. Now I am afraid of what my order will be.

I tried to get on the chat to ask ONE question. I am a returning customer that has previously bought SEVERAL pieces. FLORENCE claimed to have joined the chat. Never actually replied to me. Then after several attempts on my part, she simply typed a message for me to call the phone number and ended the chat. SHE PROVIDED NO HELP WHAT SO EVER!! I have never had such a problematic experience with this company, but FLORENCE leaves a lot to be desired!!

I ordered two necklace charms that were completely misrepresented on the size. The description listed both a measurement and a description comparison about the size of a quarter. Both charms arrived and although they were correct they were almost double that size. I would not have ordered them with size being so large - definitely not suitable for young girls (who they were intended for). I was told I could return them but there would be a minimum remelt fee estimated at 20% and with their size estimate was not accurate so how could I trust the remelt estimate!!! In addition I’d have to pay the charges to return them. Furthermore, they never addressed my question about inaccurate description. They only requested a picture and I sent that with the charm next to the quarter as well as the description on their website. I rarely write reviews, but felt it necessary to warn others.

I wanted to add several more to the order and couldn't.