phivillaus.comPhi Villa provides stylish and durable patio & garden furniture including patio sofa, outdoor dining set, patio chairs &tables, umbrella and other outdoor gear. Life gets better with Phi Villa!
phivillaus.com (phivillaus.com) has 289 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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LAM
The table was easy to put together and of excellent quality.I had to contact their customer service because of one of the legs required replacementThey're response was extremely quick and I had the replacement part within a week and that included the 4th of July holiday weekend! Extremely pleased with both the product and the customer service.
Elliot
Excellent customer service. While assembling the chairs, I damaged a bolt. I emailed the company and was sent a hardware kit so I could complete assembly. It was one of the smoothest customer experiences I have ever had.
Richard E.
I bought six chairs from them and one of the chairs had a couple of problems with the material and leg. I contacted the company and the response was quick, helpful, and took care of the problem in short order. The support team was quick to respond and solve the problem.
RIGMOR M.
Great customer service. I love the umbrella. It looks great in my yard and like the way it stands up to the wind
Regis K.
Superb customer service. I contacted customer service 19 June about a chair back with Threaded sleeve that would not fully accept the bolt.They responded within a few hours and started the process of sending a replacement chairback. It arrived 2 July and the final chair was at the table within 15 minutes.The entire experience has been superb. Very good quality. Very well packaged and some of the best customer service I have encountered. Thank you
RG B.
Overall great purchase. Assembly was challenging due to alignment of holes. Takes some muscle. But one together, it’s very sturdy and looks beautiful. The back piece of one of the swivel chairs was warped, but after contacting customer service, a new part was shipped.
John S.
It was timely in its arrival. I was most impressed with how the company dealt with a damaged cushion cover. They were prompt in their response. Communication was consistent from concern to its arrival. The cover was quickly replaced and the set is very comfortable at a great price and couldn’t be happier
Cindy J.
This is the first time I have ordered furniture online and I am pretty sure I never will again after this bad experience. I never buy new, either, I usually buy someone else's used set and have to spend the time painting it and making it look new to me. So of course I was so excited to finally enjoy a brand new set of outdoor furniture with my hard-earned money for the holiday weekend...now this. Set arrived damaged - 2 boxes dented. Table is complete junk - dented in several places, paint completely cracked/separated at the place it was dented. Tried sending online message. No response. Tried sending email to service. Won't go through. Tried calling. Call goes straight to a FULL VOICEMAIL INBOX! 🤬 C'mon....this is absolutely insane that this company has such great ratings. Terrible experience...
