Mike
Chairs start rusting and oxidizing in less than a year
I would strongly caution anyone considering Phi Villa based on my experience. I purchased a 9-piece patio dining set in April 2025. Within less than one year, multiple chairs developed widespread rust and visible breakdown of the protective coating — despite being kept in a covered, screened gazebo and not exposed to direct rain or snow. This is not consistent with normal wear. It appears to be a premature failure of the finish across multiple pieces. When I contacted Phi Villa, the response was concerning: * They did not dispute the condition or offer to inspect or repair the product * They advised me to remove the rust and repaint it myself * They refused warranty coverage solely because I was approximately 10 days past the 1-year warranty period * They offered a discounted replacement instead of standing behind the product At no point did they meaningfully address the underlying issue — only the timing of the request. From a consumer perspective, this raises a serious concern: if a product fails prematurely but just outside the warranty window, there appears to be no support, no evaluation of defect, and no accountability for product durability. I have since had to pursue this through my credit card’s extended warranty and formal complaint channels due to the lack of resolution. Buyers should be aware that: * Early product failure may not be addressed * Warranty support appears strictly time-based rather than condition-based * You may be responsible for repair or replacement even in cases of premature deterioration I hope the company reconsiders how it handles situations like this, as it does not reflect well on product quality or customer support.