phivillaus.comReviews of phivillaus.com

Dear Phivllaus Customer Service, I am writing to formally request a full refund for my patio set order. I have made numerous attempts to contact your company by email regarding my order, including providing my order information and reporting missing items, but I have not received an adequate response or the return shipping labels I requested. Unfortunately, there are multiple issues with this purchase. Items are missing, several pieces do not align or assemble properly, and the overall quality of the patio set is extremely disappointing. The materials feel inexpensive, and the cushions are particularly poor quality and not what I expected based on the product description. I have already spent a significant amount of my personal time attempting to assemble and resolve the issues with this order. I should not be responsible for additional expenses associated with returning merchandise that arrived incomplete and does not meet reasonable quality expectations. At this time, I am requesting: • A full refund of the entire purchase price • Prepaid return shipping labels for all items being returned • Confirmation that I will not be responsible for any return shipping, restocking, or other fees Please provide the prepaid return labels and written confirmation of my full refund as soon as possible. I have made several good-faith attempts to resolve this directly with your company and would appreciate your prompt attention to this matter.

RUST ! Dont buy the Phi Villa outdoor furniture set it rusted in less than a year. Not just a little but all 10 Chairs as well as the table. I contacted the company and they did nothing except say it is out of 1 year warranty. I bought last July finally got it together in mid July covered it all winter and my patio now has rust stains all over it and the furniture has rust on the arms on the base anything metal is rusting. it was $1000. I have had 2 sets for 20 years from SEARS and cost about $500 and another set from BJs none had any rust. This company does not stand by their product very disappointed!

This is THE WORST COMPANY I HAVE EVER PURCHASED FROM. HORRIBLE CUSTOMER SERVICE! A literal joke. I purchased through Tik Tok shop the Boho Wicker Patio Furniture Sofa Set, 3 Seater, Outdoor Rattan Conversation Set on May 13. Once received I noticed a part to the set was missing so I messaged them and have been back and fourth with them since then. I have yet to receive the missing part, first it was supposed to arrive sometime late June then it went to July. After, I’ve had enough now they tell me it’s currently on a cargo ship still and hasn’t even REACHED the warehouse yet. This is so ridiculous! I don’t understand why you wouldn’t double check your packages before sending them out to paying customers and on top of that make them wait this long??? I have no idea when I’m going to receive my missing part or if it will ever be delivered. I can’t return it now because it had to be returned in its originally packaging. It’s been outside sitting on my deck for the past 3 months. I will never ever buy from them again! This is just such disgusting service on an over $300 item that I wanted to use for outside space and never ever even got the chance to.

If I could give zero stars, I would. I purchased a garden umbrella, which was slightly delayed in being dispatched, but it eventually arrived. I then ordered the matching base, and that’s when the nightmare began. After more than two weeks and 18 emails back and forth, I still don’t have the base. I was given tracking details for a parcel that never even left the dispatch depot. I was then offered a £10 refund, only for that offer to be withdrawn later, To make matters worse, there is no UK customer service telephone number, so the only way to contact the company is by email, which has been slow, frustrating, and completely ineffective. This has been one of the worst customer service experiences I’ve ever had. I would strongly advise others to think twice before ordering from this company.

I purchased a canopy, one of the rods broke on it after the 3rd time using it. Contacted customer service and they simply said they couldn’t help (they don’t sell replacement parts, didn’t offer any discount to purchase a new one… the rep never even asked if they could do anything help to help! Just, “I hope you can understand..” lmfao).

This is the first time I have ordered furniture online and I am pretty sure I never will again after this bad experience. I never buy new, either, I usually buy someone else's used set and have to spend the time painting it and making it look new to me. So of course I was so excited to finally enjoy a brand new set of outdoor furniture with my hard-earned money for the holiday weekend...now this. Set arrived damaged - 2 boxes dented. Table is complete junk - dented in several places, paint completely cracked/separated at the place it was dented. Tried sending online message. No response. Tried sending email to service. Won't go through. Tried calling. Call goes straight to a FULL VOICEMAIL INBOX! 🤬 C'mon....this is absolutely insane that this company has such great ratings. Terrible experience...

This company was late on delivering our 9 seater conversation outdoor furniture set. When we did finally get it was a very difficult assembly trying to fit normal sized hands into spaces a baby's hand couldn't fit. After spending hours getting 8 of the 9 seats put together we finally opened the last box to discover that the chair had no seat piece. We spent an hour on the phone trying to get someone to help us. Home Depot put it off on the vendor (who doesn't answer the phone or emails). My husband and I had to finally go into the Home Depot store. We were told there that all they could do was return the items. Sounds good right? NOT!!!!!! after waiting over 2 weeks to get the furniture we now have to wait for a moving company to contact us to set a pick up date for them to deliver it back to the vendor and then wait for them to return our money. So we the customer will be out product and our money until a company that won't answer the phone or return emails decides to return our money. This company is a scam and Home Depot needs to stop selling their products if they care at all about the reputation of their company.

Do not purchase unless it is fully assembled! Quality is average at best!