phivillaus.comReviews of phivillaus.com

Great customer service, attention to my needs, and flexibility. Would definitely shop here again!

I had a small issue with the fabric on the mock one hammock. After contacting support they quickly review and issue a new fabric to replace. The process was very smooth and quick. I commend a company who take care of their customer and will be purchasing more from them. I love their hammock as I have multiple of them. Very comfortable and portable!! Jon

A great parasol but the push button in the pole was missing. The customer service team responded positively and a replacement part was received, which was easy to fit.

My order came quickly and when they said it would arrive. 3 pieces were slightly damaged. I emailed them, per instructions, to ask for replacement parts. Within 24 hours they emailed back saying they were sending them right away. They were so responsive, polite, kind, efficient and more. Terrific experience with this company.

This company was late on delivering our 9 seater conversation outdoor furniture set. When we did finally get it was a very difficult assembly trying to fit normal sized hands into spaces a baby's hand couldn't fit. After spending hours getting 8 of the 9 seats put together we finally opened the last box to discover that the chair had no seat piece. We spent an hour on the phone trying to get someone to help us. Home Depot put it off on the vendor (who doesn't answer the phone or emails). My husband and I had to finally go into the Home Depot store. We were told there that all they could do was return the items. Sounds good right? NOT!!!!!! after waiting over 2 weeks to get the furniture we now have to wait for a moving company to contact us to set a pick up date for them to deliver it back to the vendor and then wait for them to return our money. So we the customer will be out product and our money until a company that won't answer the phone or return emails decides to return our money. This company is a scam and Home Depot needs to stop selling their products if they care at all about the reputation of their company.

We ordered a beautiful patio umbrella from this company, and enjoyed it for one summer. Unfortunately it somehow got damaged while in storage over the Winter. Since we had it less than a year, I contacted the company and asked if it would be possible to get a free replacement, and they sent me one!

Do not purchase unless it is fully assembled! Quality is average at best!

The chairs were delivered in a timely manner. The chairs were extremely easy to assemble. The chairs are beautiful, we are looking forward to using them. Customer service was very helpful and professional in obtaining a Black Cap for the seat and back rest of the chairs.