phivillaus.comReviews of phivillaus.com

This is THE WORST COMPANY I HAVE EVER PURCHASED FROM. HORRIBLE CUSTOMER SERVICE! A literal joke. I purchased through Tik Tok shop the Boho Wicker Patio Furniture Sofa Set, 3 Seater, Outdoor Rattan Conversation Set on May 13. Once received I noticed a part to the set was missing so I messaged them and have been back and fourth with them since then. I have yet to receive the missing part, first it was supposed to arrive sometime late June then it went to July. After, I’ve had enough now they tell me it’s currently on a cargo ship still and hasn’t even REACHED the warehouse yet. This is so ridiculous! I don’t understand why you wouldn’t double check your packages before sending them out to paying customers and on top of that make them wait this long??? I have no idea when I’m going to receive my missing part or if it will ever be delivered. I can’t return it now because it had to be returned in its originally packaging. It’s been outside sitting on my deck for the past 3 months. I will never ever buy from them again! This is just such disgusting service on an over $300 item that I wanted to use for outside space and never ever even got the chance to.

If I could give zero stars, I would. I purchased a garden umbrella, which was slightly delayed in being dispatched, but it eventually arrived. I then ordered the matching base, and that’s when the nightmare began. After more than two weeks and 18 emails back and forth, I still don’t have the base. I was given tracking details for a parcel that never even left the dispatch depot. I was then offered a £10 refund, only for that offer to be withdrawn later, To make matters worse, there is no UK customer service telephone number, so the only way to contact the company is by email, which has been slow, frustrating, and completely ineffective. This has been one of the worst customer service experiences I’ve ever had. I would strongly advise others to think twice before ordering from this company.

I originally left a one-star review after my umbrella developed a structural defect after four months of normal use. I'm pleased to update my review because PhiVilla honored its one-year warranty, responded promptly to my claim, and sent a replacement umbrella without requiring the return of the defective one. While I wish the original product had not failed, I appreciate a company that stands behind its warranty and treats its customers fairly. Their responsive customer service turned a disappointing situation into a positive experience.

I ordered a nice large umbrella for my deck and I looked for a long time till I saw this and decided on it. It came in a nice box and well packed, but It was in missing a part for the sandbags to hold it in place. There was a card that said dont return the item just call us or email us for parts replacement if needed. The company was very understanding and they sent my part right out to me. I am very happy with this company and the quality of my umbrella is excellent now If your looking for a reputable company to purchase an umbrella from this is it.

Great Patio Furniture very Modern and Elegant 🙂. Fast Shipping and Fast Customer Service Response. Thanks again. Respectfully Wilmert Reyes

I purchased a canopy, one of the rods broke on it after the 3rd time using it. Contacted customer service and they simply said they couldn’t help (they don’t sell replacement parts, didn’t offer any discount to purchase a new one… the rep never even asked if they could do anything help to help! Just, “I hope you can understand..” lmfao).

Excellent experience. I had a couple of issues with the furniture but they were quickly resolved and am so happy with everything.

I was missing a part. Emailed service and they promptly process the part and received it within a few days. Very professional in responses and follow through. Very Satisfied Rex Fouts