Susanna S.
Unfortunately, bad experience
Unfortunately, I had a negative experience with ExoLuxe. I ordered a stovetop kettle and two problems occurred. First, it did not arrive when promised. I sent multiple emails and left multiple voicemails inquiring about it and never got a single reply. Then, it showed up about a week after promised and it was the wrong product. They sent me the electric version, not the stovetop version. At least the return label email came promptly. I felt like they were very unprofessional in not replying to my multiple messages.
Response from EcoLuxe FurnishingsJan 5, 2025
Hi Susanna, I’m truly sorry to hear about your experience with us. This is not the level of service we strive for, and I completely understand your frustration. A delayed order and lack of communication are unacceptable, and I sincerely apologize for any inconvenience this caused. I appreciate you bringing this to our attention, and I’d love the opportunity to make things right. If you’re open to it, please reach out to us directly at [email protected] so we can find a way to turn this around for you. Your feedback is invaluable, and we’re taking steps to ensure this doesn’t happen again. Thank you for giving us the chance to improve. Best, Michaela B. EcoLuxe Furnishings Team