phivillaus.comReviews of phivillaus.com

The service department was excellent. Three pieces arrived bent from rough handling by the shipping carrier, but after I submitted photos, replacement parts arrived at my home within a week. Overall, the packaging was good, with all metal components individually wrapped. My only complaint is that the aluminum panels were shrink-wrapped, making them somewhat difficult to unpack. Additionally, one corner of all the aluminum panels arrived bent and had to be straightened before installation. Despite these issues, the installation process was fairly straightforward. A couple of the screws were mislabeled, and installing the screws at the top of the center rib required considerably more effort than expected. Other than that, assembly went smoothly, and I was pleased with customer service's responsiveness.

We love the outdoor set we bought, but one of the cushions had a seam separation. I made one call and two weeks later received a replacement cover. Great customer service, and would do business again.

I purchased one of the 12 person straight wall tents, ot arrived on a Tuesday. When I received it I set it up in my back yard. During the assembly I found that one of the fiberglass rods was damaged. I sent an email with some photos of the damage. The next morning there was a response to my email saying they would send a replacement part right away. Thursday afternoon FedEx dropped off the replacement part. I am totally impressed with the response to my issue and the quick delivery of the replacement parts. We'll done!!

Ordered through Walmart. The box set in my garage over the winter. When I went to assemble it, it was missing several pieces. I reached out and the service was amazing and the quick response was so great and they resolved my issue.

Great customer service! I just want to compliment Yvonne & Marian on being so helpful. They were the best thing to happen to me this whole week 🥳

Good value and well made. I did have a little problem that was taken care of by the company. It’s easy to use and looks great when up with the build in lights on at night.

I purchased two large outdoor furniture sets after renovating my backyard. The pieces came extremely fast and were better quality than expected with the affordable price tag. After putting everything together, one piece of a set had metal break when tightening the bolts making the frame unusable. I wrote to their customer service with the pictures of the issue and they were quick to respond and sent replacements without any hassle. Had a great experience with this company and will surely buy more.

RUST ! Dont buy the Phi Villa outdoor furniture set it rusted in less than a year. Not just a little but all 10 Chairs as well as the table. I contacted the company and they did nothing except say it is out of 1 year warranty. I bought last July finally got it together in mid July covered it all winter and my patio now has rust stains all over it and the furniture has rust on the arms on the base anything metal is rusting. it was $1000. I have had 2 sets for 20 years from SEARS and cost about $500 and another set from BJs none had any rust. This company does not stand by their product very disappointed!