Amazon.comReviews of pharmacy.amazon.com

The amazon pharmacy seems to be completely automated, and as such it was efficient and easy to use--until it wasn't. In March of 2024 they had an issue contacting my insurance, and subsequently billed my credit card instead of insurance. I called customer service repeatedly to try to fix this, and the customer service opperators all said they someone would look into it and get back to me with a resolution. But no one ever did. The customer service people, while pleasant, seem to have no authority to actually do anything, and it is impossible to speak to anyone with any authority. After a month of trying, I had to give up and absorb the financial loss. Obviously I also changed to a local pharmacy, with actual staff to talk with.

I prechecked whether they accepted my insurance 2 weeks before transferring and was told they DID work with my insurance. I transferred my prescriptions and had to wait 2 weeks for them to fill my first order to "resolve industry-wide insurance issues". I finally just got in touch with someone and they rudely informed me they wouldn't accept my insurance... so I guess they just straight up lied to my face and left me without important medication for nothing.

I’ve been having my prescription delivered from Amazon pharmacy all winter and never had an issue! So when my package said delivered and it wasn’t I was SO worried. Marc from Amazon care was fast to help! Found my package 5/5 stars

Worst service ever, you will never get your prescription and they just lie to you about trying to fill it. They say they were unable to contact my doctor, yet I can call the phone number and have no issues. They lack professionalism and transparency in the process. From the first try it is super obvious that Amazon has zero understanding of the service they are wanting to provide. Avoid it all costs go to a real pharmacy. FWIW this was for a prescription of Prevident 5000 toothpaste! Total joke of a pharmacy

Don't expect the same Amazon customer service in the pharmacy! I had a Rx set on autofill from Amazon pharmacy. I've had that set up for over a year. All of a sudden, they started shipping me smaller quantities of my medication than what my doctor had prescribed. I hadn't changed anything. No idea why. Then all of a sudden I got charged $148 for my prescription that is normally free. I spent an hour chatting with customer service and their answer was... too bad, there's nothing we can do. The issue was that they shipped my prescription before it was due for a refill. So, they knew my insurance wouldn't cover it so never billed to insurance. They just charged me out of pocket instead. Then they told me that it was my fault because there's a setting I didn't even know I had that gives the option to pay whatever is cheaper - using insurance or paying out of pocket. They claim that this setting gives them permission to autoship before the Rx is due for refill and charge you out of pocket. The never even notified me that they were going to charge me. Stick with your local pharmacy! Amazon has gotten into a world they don't belong.

They don't communicate at all their bot doesn't answer any questions so I don't know why they even act like it adds value. They don't let you know your prescriptions are about to run out so you have to constantly check to see why haven't I received more pills. Their prices are very high, Contrave $750. You can get Contrave online for $99. per month. Some other drugs are on back order. I don't think Amazon is up to snuff on the pharmacy side, I think they promise the health insurance companies but they don't deliver. The pharmacy website is the clunkiest, junkiest, most worthless site.

My pharmacy sent them the prescription, they never got it. Now I have to make another doctor appointment.

Prescriptions take days/weeks to fill despite constant calls. I do not understand how this happens in a pharmaceutical company, when people need their meds!!