Amazon.comReviews of pharmacy.amazon.com

The Amazon pharmacy system is outage/broke since end of February 2024 they’re have to reach out 3rd party to fix the issue but it’s haven’t been resolved. There’s no time frame this is going to be fix.

Lost all my medicine. Refuse to do anything about it. Avoid at all costs.

Ordered RX on March 19, 2024. It was supposed to be delivered on March 24th. Then it was pushed back to March 28th. Now, it's been pushed back again to March 29th. On March 27th, I was notified that delivery was pushed back to March 31st. I'm not sure if it will ever be delivered.

I would give 0 stars if I could. The amazon pharmacist decided to override my prescription because they decided it was contraindicated even though it was prescribed by my doctor and, when they called my doctor, my doctor told them to keep the prescription and they were aware of the potential issue. The role of their pharmacist is not to override my doctor who already knows me. Now I am rushing to try to get my prescription filled so I don't miss a day which is a far worse issue. In addition their customer service person told me my doctor canceled it (which she did not). Finally, Amazon also filled the wrong quantity the one time they did fill it - less than I need. Given their website is so buggy I can rarely even get to it to see what's going on, I will NEVER use them again.

This is the worst experience I've ever had in filling a prescription. There is no transparency in pricing. If you choose to order through insurance you might not know the price until right before it ships. And then you risk missing the window to have it ship on time to receive your meds. So naturally one would select to have it shipped - the problem is you have to make that choice in some cases without even knowing the price in advance! Imagine my surprise when the prior month at another pharmacy it was filled at $20 and so why wouldn't I have Amazon fill it to ensure I have it on time? Then low and behold it ships at a price over $100. Absolutely ludicrous. Don't do it - it is a hassle to manage.

only 1 star because i cant pick negative stars. tried ordering prescription Sunday. just to be told it isn't available in that dose so my doctor sent in order for 2x the half dose. Pharmacist had no common sense then had my doctor call she fixed it. but then they screwed up my insurance. tell me that it will be 24hrs till someone gets back to you. but then that doesn't happen. do yourself a favor stay far far away from this company. they should go back to just selling books. by far the worst customer care service in the world. they are good at one thing The Run Around Game!!!! Just an update It is now the next day and I have over 13hours dealing with this yesterday and now another 6 today and still no where close to fixing the issue

MD sent the RX and it sat and sat until I called only to find out the they had the transcribed the Rx incorrectly and couldn’t change it. Requested another RX to be sent … now Rx is out of stock … imagine that ? 5 days !!! Don’t believe they care…at all! Please don’t use them and ask your insurance company not to use them.

As a pharmacist I'm embarrassed to say that the Amazon pharmacy is the worst I've ever dealt with. I practice pharmacy for over 50 years and I am appalled by the fact that I have tried to order drugs from the pharmacy twice and each time I was faced with hurdles after hurdles and never have received the medication. I love Amazon for delivery of goods other than prescriptions. If you plan on receiving a prescriptions at all forget about being on time do not use Amazon pharmacy. It's a joke. I can't believe it's part of bezos enterprise. Who the hell design the system? That person should be fired. If I can give it minus 1,000 I would. This Enterprise is beyond pathetic.