Amazon.comReviews of pharmacy.amazon.com

This is my first experience with amazon pharmacy and it definitely does not reflect the amazon experience/customer service I’m used to. I ordered my prescription on Wednesday and it was supposed to arrive Sunday. I get a message on Saturday that it won’t arrive now until Friday (9 days after ordering). I call and they tell me they are out of the medication and can’t tell me when it will be in. I can’t transfer the prescription because it’s considered a controlled substance. My medication ran out on Sunday and I can’t call my doctor until Monday. With the 72 hrs my doctor requires for refills, which overlaps with when I go out of town for work, I could be out of medication for 2 weeks! There is no reason it should take 3 days to tell me the medication is out of stock and with 2 day shipping, they would have known Friday it wasn’t shipping and would not arrive Sunday. Had they given me more timely information, I could have prevented this issue.

No way to find out how much an rx will cost until after I establish an account and provide insurance details to Amazon pharmacy, by transferring the rx over to them. Their site only provides a meaningless "estimate". I don't have decent pharmacy insurance - but I use Goodrx. On Goodrx site, I can see Goodrx discount for just about every other provider (Kroger, Safeway, Walmart, Costco, etc). Maybe Amazon pharmacy has better prices, and I would love the free shipping, but I sure won't transfer an rx to them and then find out that it costs way more.

DO NOT USE FOR CRITICAL MEDS: If your prescription gets lost during shipping, you will need to get a refill for the prescription. They treat it as prescription being filled even though you never received your meds.

GARBAGE COMPANY. POOR CUSTOMER SERVICE. IT'S BEEN THREE WEEKS AND I STILL DO NOT HAVE MY PRESCRIPTIONS. CUSTOMER SERVICE IS COMPLETELY USELESS. WILL NEVER USE AGAIN.