Amazon.comReviews of pharmacy.amazon.com

HORRIBLE. since my insurance company switched to amazon pharmacy it has been nothing but issues. we have three type 1 diabetics, when you call they will only speak to one person at a time, so if any issues on multiple accounts you have to continue to waste your time calling back. when the doctor writes a script for 9- days, they automatically add a 30 day script and if you don't catch it, you end up paying 3x the amount of a 90 day script. I CAN'T EXPLAIN HOW HORRIBLE AMAZON PHARMACY IS

Don't bother. Jumped through all of their hoops only to be told they could not fill rx because it was out of stock. Amazon should have told me that in the beginning of the process. Won't use again.

Amazon pharmacy filled my prescription for mounjaro, giving me 3 months worth. My physician upped my dose and they have had my prescription for almost 2 months without filling it. Customer service states on one hand there is a shortage yet they fill the prescriptions randomly for patients. They state that existing patients get preference, but I am an existing patient and still no prescription. Very disappointing and unprofessional.

If you have to use Amazon pharmacy because of your employer I feel bad for you because it’s worse than explosive diarrhea. I have prescriptions which are nothing crazy and literally since I’ve had to used Amazon it’s gotten screwed up literally every time I’ve had to order. It’s by far the worst online experience I’ve ever had.

Their communication sucks. I have a blood pressure medication I rely on. They run out of it occasionally or they get backed up and they don't tell you there is any problem. By then you know you have ordered it and you are on your last bit of the medicine just to find out it may be delayed further or they often recommend you transfer your rx out to another pharmacy. If you do this Amazon takes its time completing the transfer delaying you even more. They have NO PROBLEM sending you 800 text messages when they do things well but not a single one if there is a problem until after you call to check on it, then the texts come rolling in, by then it is too late. They are going to kill someone.

This is so easy! I'm thrilled that I can get my meds delivered in less than 24 hours - although they said two days, mine came both times in less than 24 hours from time my doctor sent the orders. The one thing that concerns me is that it might affect the small local pharmacys. The convenience of this is unparalleled for getting prescriptions delivered quickly, with updates and tracking information during transit. Thank you!

My automatically renewed prescription is normally zero cost. AI renewed it prematurely and charged me a discounted price of $10. I received about 4 automated texts at 9 PM on a Friday night. I had to wait until Monday to try to resolve the issue. Both reps were as robotic as they could be. I actually wondered if they were AI!! Nobody cared. Nobody resolved. All they did is repeat what was on my account

Amazon did not deliver my prescription to my home, instead shipped it to a post office in different zip code. When I asked Amazon to put a tracer on the delivery, they informed me that, it is not possible. Please don't waste your time and money with Amazon pharmacy.