Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishDec 4, 2020

Hi and sorry for any mixup with your order. There was an error with the order and the item couldn't be fulfilled by our partner fulfillment warehouse, our apologies about that. The order was already cancelled and refunded, we're sorry for any inconveniences and confusion. We are not selling on Amazon by the way, they aren't very friendly for small businesses doing commerce online. Thanks and be safe and healthy during these crazy times.

Response from Pet Zone Tropical FishDec 4, 2020

Hi, Danielle! We checked your order and the team annotated in the notes that it's pending awaiting proper paperwork/permits in order to send livestock to CA. We see it has since been cancelled and refunded. The team has tried to call and email but never got a hold of you and was awaiting your contact and confirmation before proceeding with any steps. Thanks for your business during these tough times, be safe and healthy!

Response from Pet Zone Tropical FishDec 4, 2020

Tom, thanks for your review and feedback. Our green phantoms are sold within a range of small (2-4") and large (5-7"). The larger ones do cost around $30 more and we may have been backordered of the tinier one at the time of order (small plecos and large ones come from the same supplier and are typically kept in the same tank during and after acclimation). For overnight shipping, it's not overnight from the time your order is placed. It's from the day it's sent out (say we send it out on a Tuesday, you will receive it Wednesday). Our livestock schedule is Tues/Wed/Thurs for shipping out fish. For your reference of our livestock ship schedule, please refer here: https://www.petzonesd.com/livestock-shipping-schedule/ Thanks for your business and support during these tough times (we as a small family owned business really appreciate the support and love), be safe and healthy!