Pet Zone Tropical FishReviews of petzonesd.com

Was short one fish. Arowana was smaller then advertised was supposed to be wild caught 5-6 inches roughly. from barbels to tail might be 4 inches. Update I tried picking multiple fish off the website. Just trying to complete this transaction. They advise numerous fish that aren't available. They will happily take your money before informing you they don't really have the fish. Don't bother ordering online. This company is no good. Customer service is awful at communicating. Very disappointing experience.

Ordered a black oranda goldfish and paid extra to have it overnighted. Fish arrived on time and as described but had an ick infection and died within a week and a half. It was the only fish in a brand new tank that was cycled appropriately. No response received from company on resolution.

Terrible custermer relations

The fish I ordered is not what I got.

I paid for a fish to be shipped to my location, three weeks later no fish I reached out to them several times by email asking for a refund no one responded. I called the company one day finally I spoke with someone and the guy said the fish was never shipped. I asked for a refund and they did just that no apology no sorry for their company dropping the ball or anything. This place don’t know how to conduct business and they will never get my business again.

I ordered a "Live California Blackworms 1lb $49.99 USD" on December 24. I got an email on December 26 saying that it was "Awaiting shipment". It has now been almost 4 weeks with no further communication. I have sent the company an email and messaged them on their website, but still no response. I'm really disappointed because I had high hopes that this company would be a good supplier of live blackworms for my aquarium. Follow-up 1/21/2025 I called again on Wednesday 1/15 and got to a live person. They started by asking me to upgrade my shipping for an additional $35. I declined and asked for a delivery day. They said I should receive my order before the weekend. Friday (1/17) came and no sign of my order being shipped. I called again and was told the shipment had been delayed, but it should go out by Tuesday (1/21). I called and was told that the team in charge of online orders would "get back to me shortly." I have not received any calls or emails and every time communication has been me reaching out for updates and only receiving empty promises. If a company is experiencing delays, I would appreciate being informed of such and being kept updated as to the status of my order and delivery. Having to repeatedly call for information is very frustrating and does not inspire trust in this company. It seems that their in-store floor team is much better at handling customer satisfaction (according to the reviews) than their separately run online-store and shipping department. Final Follow up 1/27/2025 The company finally agreed to send me my shipment (without the priority shipping surcharge) and shipped them out on Saturday 1/25/2025. The worms arrived today (1/27) and enough of them are alive that I won't be asking for a refund. However, I will not be ordering again from this company's online store, given their very poor communication regarding my order. My advice is to stop by the physical store if you're in the area and skip the online ordering.

𝑆ℎ𝑜𝑤𝑒𝑑 𝑢𝑝 dead

What I ordered was"Assorted African cichlids - 2 inches" and I was supposed to get 20 two inch African cichlids. What I received is five 2" and the rest are much smaller. When contacted them about this, they stated. They're $2.99 a piece and are sold by random sizes at this price point. 2" ones are $6.99 each. I can only go by what was shown when I ordered which said assorted 2"