Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishMay 6, 2025

Hi Tim, Thanks for your feedback and for taking the time to leave a review. We want to clarify that the weight shown on the item listing is for shipping purposes only—it accounts for the box, water, and any packaging materials used to safely ship live fish or dry goods. It’s not a reference to the fish’s body weight. The actual size of each fish is listed in the product description, and we do our best to provide accurate estimates. Even a full-grown Oscar wouldn’t reach 2 lbs in shipping weight! If there was any confusion, we’re happy to talk more about it—just reach out to us at [email protected]. Wishing you a great experience with your Oscar! Sincerely, The Pet Zone SD Team

Response from Pet Zone Tropical FishMay 6, 2025

Hi Tim, We’re sorry to hear about your frustration. While we understand your concerns, our team did issue credit to your account for the fish that arrived DOA, in line with our Live Arrival Guarantee policy. That policy is also clearly outlined and agreed to at checkout: https://www.petzonesd.com/live-arrival-guarantee. We take fish health and safe shipping seriously, using industry-standard methods and insulation to give livestock the best chance at arriving safely. If any fish arrived smaller than expected, please note that our listed sizes are always approximate and based on barbel-to-tail measurements for most species. Please reach out to [email protected] if you need help using your credit or if you have any additional concerns—we’re here to help. Sincerely, The Pet Zone SD Team

Response from Pet Zone Tropical FishMay 6, 2025

Hi Jared, We’re sorry to hear that your experience didn’t go as expected. Per our Live Arrival Guarantee, we only offer coverage for livestock that is shipped using Express services. Unfortunately, USPS shipments fall outside of that guarantee, as noted in the disclaimer agreed to at checkout: https://www.petzonesd.com/live-arrival-guarantee. As for the remaining items on your order, we’d be happy to coordinate delivery or provide an update—please reach out to [email protected] and include your order number so we can assist right away. We truly appreciate your feedback and hope to improve your experience moving forward. Sincerely, The Pet Zone SD Team

Response from Pet Zone Tropical FishMay 6, 2025

Hi Kenneth, We’re sorry to hear about your experience and truly understand how disappointing it can be to lose fish in transit. Our team follows a strict Live Arrival Guarantee, which is outlined at checkout and must be agreed to before completing an order: https://www.petzonesd.com/live-arrival-guarantee. This policy ensures we can stand behind the health of our livestock upon arrival. However, it also requires that someone be available to receive the shipment immediately—especially with standard shipping. We always recommend express delivery for delicate species like rummy nose tetras and are happy to work with customers to schedule a day that works best. Please feel free to reach out directly to [email protected] if you’d like to discuss this further. We appreciate your feedback and the opportunity to clarify our process. Sincerely, The Pet Zone SD Team

Response from Pet Zone Tropical FishMay 6, 2025

Hi Allison, We sincerely apologize for the lack of clarity regarding your order. Our team does their best to reach out by phone when scheduling live fish shipments and may have left a voicemail if we couldn’t reach you directly. We want to make sure you’re home to receive your fish safely, so we don’t ship until we can confirm a delivery date that works for you. Please give us a call back or email us at [email protected] so we can get your delivery scheduled ASAP. We appreciate your patience and look forward to making this right! Sincerely, The Pet Zone SD Team