Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishJul 5, 2025

Hi Melissa, We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. Our goal is always to provide healthy livestock and responsive customer support. If a fish arrives dead or in poor condition, we do have a Live Arrival Guarantee in place, which outlines the steps for submitting a claim. This includes providing photo proof within 1 hour of delivery. You can view the full policy here: 🔗 www.petzonesd.com/live-arrival-guarantee We’d love the opportunity to look into this and see how we can help. Please reach out to us at [email protected] with your order number and any photos or info so we can follow up. Thank you again, and we hope to make things right. — Pet Zone SD Customer Support

Response from Pet Zone Tropical FishJul 5, 2025

Hi Wade, We’re very sorry to hear about the experience you’ve had with your order. This certainly isn’t the standard we aim to uphold, and we understand how frustrating it must be to be left without clear updates or delivery confirmation. We’d like to get to the bottom of this. If you haven’t already, please reach out to us directly at [email protected] with your order number so we can track the shipment and ensure a proper resolution — whether that’s a refund, replacement, or investigation with the carrier. While occasional delays or shipping issues can occur, we’re here to make it right and appreciate your patience. Thanks for bringing this to our attention. — Pet Zone SD Customer Support www.petzonesd.com/live-arrival-guarantee