Aaron C.
Horrible I was gonna buy a puffer fish…
Horrible I was gonna buy a puffer fish they recommended I get an Oscar with the puffer fish I paid the $70 have it shipped to my house Oscar ate the puffer fish horrible recommendation I then called them and explain to them what happened and they said somebody would be reaching out to me ask for my email and phone number And that has not happened as of right now I do not recommend this company I feel as they have horrible fish techs that don’t know what they’re talking about as it goes for fish and what to put other fish with
Response from Pet Zone Tropical FishAug 2, 2025
Hi Aaron, We’re sorry to hear that you were dissatisfied, but we want to clarify a few key points for the record. At no point did our team recommend keeping an Oscar with a puffer fish—this request was made by you, and we simply honored your request after explaining typical compatibility concerns. We also want to note that your original shipment was scheduled for Monday with standard overnight delivery. You requested a last-minute Saturday delivery, which incurs a weekend surcharge from all carriers. To accommodate this, we canceled the original label and created a new one for Saturday—explaining this clearly during our communication. While we always try our best to provide top-tier service and support, we also take note when interactions become hostile or unreasonable. We stand by our team’s handling of this situation and their professionalism throughout the process. If you’d like to resolve this further, you’re welcome to reach out to our team at [email protected]. —Pet Zone SD Customer Support