Pet Zone Tropical FishReviews of petzonesd.com

Response from Pet Zone Tropical FishJan 10, 2026

Hi Steven — per our Live Arrival/DOA policy, USPS (bare minimum) shipments are not guaranteed for live arrival, and that shipping method was selected for this order. Policy here: https://www.petzonesd.com/live-arrival-guarantee/ If you message us with Reference #34617 and photos of the packaging, we can still review the pack-out and respond directly.

Response from Pet Zone Tropical FishJan 10, 2026

Hi Joseph — sorry it didn’t meet expectations. Manzanita is listed as assorted and piece shape/branching varies; the photos on the listing show examples of what can be received, and the pack-out reflects the selected size tier and price point. Please message us with Reference #34651 and a photo of the pieces you received — we can review and help you find a better fit. For more specific/branchy “show” pieces, we also have WYSIWYG options (exact piece shown) at a higher price range.

Response from Pet Zone Tropical FishJan 10, 2026

Hi Gerald — we’re really sorry to hear that. A leaking bag and arriving empty is not acceptable, and we understand how frustrating that is. Please message us with Reference #34397 and photos of the box/packaging as received so we can review it with our shipping team. For transparency, this order shipped via USPS, which is not covered under our Live Arrival/DOA guarantee. You can review the policy here: https://www.petzonesd.com/live-arrival-guarantee/ That said, we still want to look into what happened and respond directly.

Response from Pet Zone Tropical FishJan 10, 2026

Hi Max — we’re sorry to hear that. For transparency, this order shipped via USPS, which is not covered under our Live Arrival/DOA guarantee. Our policy is here: https://www.petzonesd.com/live-arrival-guarantee/ If you message us with Reference #34526 and include photos of the packaging/contents as received, we can still review what happened and respond directly.

Response from Pet Zone Tropical FishJan 10, 2026

Hi Thomas — we’re sorry to hear that, and we also apologize if your emails weren’t answered in a timely manner. For transparency, this order shipped via USPS, which is not covered under our Live Arrival/DOA guarantee per our policy: https://www.petzonesd.com/live-arrival-guarantee/ Please message us here with Reference #34249 and photos of the packaging/contents as received so we can review what happened and respond directly.