Denise
Smooth process
Smooth process

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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6,350 approved reviews, newest moderated first
Denise
Smooth process
Riki
For someone with high anxiety, this was a quick and painless process. I also received my letter in less than 30 mins from my appointment time.
AIDA
I choose this company over others way more cheaper because of all their advertising of offering true letters that will work and outstanding service. The first problem I encountered is that the day after I booked my appointment I was contacted by my therapist in the most casual, and unprofessional way like she knew me or have spoken with me before. She was asking to either move our time of the appointment an hour later or for another day of the week, to which I was not happy with it but I agreed and kindly asked not to pospone our appointment more than that because I needed to turn in the letter to my landlord as soon as possible. Instead of being grateful that I changed my appointment for her and meeting with me, just after that message she asked AGAIN if we could meet then earlier. At this point I was very tired of this “therapist” without even starting to work with her. This was from Texas. I called support and I asked for another therapist to take my case. The person who assisted me said that she found someone that could take my case the same day at the same time and that I just needed to book again. When I clicked the link the new therapist did not have any space not until 2 after that day. I then decided to contact support for a refund and then after all this waste of time they told me that they DONT do refunds over the phone, that I needed to write an email. The overall culture of this company is unprofessional and inconsiderate with us that are already struggling with emotional issues. Do your research and find more affordable options. You are going to save a ton of time and money.
Response from Pettable ESAMar 20, 2023
Hi Aida, I am very sorry to hear about your experience with Pettable. Rest assured that we are looking into this case and further investigating on how to prevent this from happening. We sincerely apologize for this mishap. You can always get back to us at [email protected] if you need further assistance on resolving this issue. Thank you for taking the time writing in.
Alexandria
Very fast and helpful!
Ciara
Never received my scheduled call but customer service was fast to respond and get me on a new call. Very professional throughout.
Jess
Great place to get a letter to allow your furry friend to live with you and help comfort you! I would Recommend again and again
Christopher
Service was quick and I was able to get the ESA letters needed. Highly recommend
Casey
Everything was smooth and easy.