Pettable ESAReviews of pettable.com

Response from Pettable ESAOct 23, 2026

Hi Patricia, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with your clinician left you feeling upset and unsupported. We understand how important it is to feel heard, respected, and treated with compassion, especially when discussing personal and sensitive matters. It's concerning to hear that your interaction caused you emotional distress, and this is certainly not the experience we want for any of our clients. We take concerns regarding clinician conduct very seriously and would appreciate the opportunity to investigate your experience further. Please reach out to our support team with the email address associated with your account so we can review what happened and address your concerns appropriately. We sincerely apologize for the distress this experience has caused and appreciate you bringing it to our attention.

Response from Pettable ESAOct 6, 2026

Hi there, Thank you for bringing this to our attention. We’re very concerned to hear about charges you say you did not authorize, particularly since you indicated that you have never used Pettable’s services. We take reports of unauthorized transactions seriously and would like to investigate this as quickly as possible. Please contact our support team and provide the email address associated with any communications you may have received, along with the relevant transaction details. For your security, please do not post any card or banking information publicly. Once we can identify the transactions, our team can review what occurred and assist with the appropriate next steps. We’re sorry for the concern and frustration this situation has caused, and we appreciate you bringing it to our attention.

Response from Pettable ESASep 1, 2026

Hi Hali, Thank you for sharing your experience. We’re sorry to hear that your ESA letter was rejected by your apartment complex and that you’ve had difficulty getting clear assistance regarding your refund request. We understand how frustrating this can be, especially when you were relying on the refund guarantee communicated during the process. We’d like to better understand what happened and have the appropriate team review your case, including the landlord’s denial and the status of your refund. Please send us the email address and phone number associated with your Pettable account so we can locate your information and escalate your concern to the right team. We appreciate you bringing this to our attention and would like the opportunity to help get this resolved. Warm regards, The Pettable Team

Response from Pettable ESASep 1, 2026

Hi Sarah, Thank you for bringing this to our attention. We apologize for the inconvenience and frustration caused by the missed appointment, conflicting session times, and difficulty reaching our support team. We understand that you set aside time for your consultation and completed the required forms, so this experience was understandably disappointing. We’d like to better understand what happened and ensure your concerns are reviewed by the appropriate team. Please provide the email address and phone number associated with your Pettable account so we can locate your case, review the appointment communications, and investigate your attempts to reach support. We appreciate you giving us the opportunity to look into this and assist you further. Warm regards, The Pettable Team

Response from Pettable ESASep 1, 2026

Hi Michelle, Thank you for bringing this to our attention. We’re sorry to hear about the difficulties you experienced with your ESA documentation and the subsequent issues you described. We take your concerns seriously, particularly those regarding the accuracy of the letter, your interactions with the provider, the request to send payment through a personal Zelle account, and the handling of your refund request. We’d like to investigate these matters further and ensure they are reviewed by the appropriate team. Please provide the email address and phone number associated with your Pettable account so we can locate your case and escalate your concerns for a thorough review. We appreciate you bringing this to our attention and giving us the opportunity to investigate. Warm regards, The Pettable Team

Response from Pettable ESAAug 15, 2026

Hi Victoria, Thank you for sharing your feedback. We're sorry to hear that you felt frustrated by the costs associated with your experience and that the services included in your purchase were not clear. We strive to be transparent about what is included with each package and when additional services may be available or recommended. We understand, however, that if those distinctions weren't clear, it can leave clients feeling surprised or misled. We'd appreciate the opportunity to review your experience and better understand which services and charges you're referring to. If you're willing, please reach out to our support team with the email address associated with your account so we can look into this directly. We take feedback about our pricing and communication seriously and appreciate you bringing your concerns to our attention. Thank you!

Response from Pettable ESAAug 15, 2026

Hi Jennifer, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and, most importantly, that you felt disrespected during your interaction with our customer service team. We understand that the missed consultation was unintentional and that you contacted us promptly to explain what happened and reschedule. Regardless of the circumstances, you should feel that your concerns are being handled respectfully and professionally. We take your comments about the conversation and the handling of the rescheduling fee seriously. We have noted your request for management to review the recorded call, and we will use your feedback to help evaluate how this interaction was handled and identify any areas where we can improve. We appreciate you bringing this to our attention and hope we can provide you with a better experience moving forward. Thank you!

Response from Pettable ESAAug 7, 2026

Hi Derek, thank you for taking the time to share your feedback. We're sorry to hear about your concerns. After reviewing our records, we weren't able to find any recent contact regarding the issue you described. Our records show that your consultation was completed and your ESA letter was issued previously, and we haven't received any follow-up requests since then. We'd be happy to look into this further and assist you if you're experiencing an issue. Please reach out to us at [email protected] using the email address associated with your account so we can review your case and help resolve any concerns as quickly as possible. We appreciate you bringing this to our attention and look forward to assisting you.