Pettable ESAReviews of pettable.com

Response from Pettable ESAJul 6, 2026

Hi Kayla, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you feeling this way. Pettable partners with licensed mental health professionals who conduct independent evaluations and determine whether an ESA letter is clinically appropriate based on each individual's circumstances. We understand, however, that your primary concern appears to be regarding unexpected billing, and we'd like the opportunity to review that with you. We take billing concerns seriously and would be happy to investigate your account to determine what occurred and ensure any charges were applied appropriately. If you're willing, please reach out to us with the email address associated with your account so we can look into this for you. We appreciate your feedback and hope to have the opportunity to address your concerns directly. Best regards, The Pettable Team

Response from Pettable ESAJun 26, 2026

Hi Mary, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We take concerns about the quality of our service and interactions with our providers seriously. We strive to ensure every evaluation is conducted thoughtfully and professionally, and we regret that your experience left you feeling otherwise. We also appreciate your comments regarding scheduling and communication, as this feedback helps us identify areas where we can improve. Thank you again for sharing your perspective. We value your feedback and will share it with our team as we continue working to provide the best possible experience for our clients. Thank you for trusting Pettable for your ESA needs!

Response from Pettable ESAMay 27, 2026

Hi Lisa, Thank you for sharing your experience we’re glad to hear that overall things have been great and mostly seamless so far. We’re sorry for the concern around not yet receiving your ESA letter. While many letters are delivered within 24–48 hours, timing can occasionally vary depending on provider review, documentation completion, or final verification steps. If you haven’t received your letter yet, we recommend checking your email inbox (including spam or promotions folders). If it’s still not there, our support team can quickly look into the status and make sure everything is on track for you. We appreciate your patience and thank you for trusting Pettable for your ESA needs! Warm regards, The Pettable Team

Response from Pettable ESAMay 6, 2026

Hi Kristen, Thank you for taking the time to share your experience with us. We’re glad to hear you’ve found the platform easy to use and that it has helped you keep your pet by your side during a difficult time. We’re truly sorry to hear that your most recent interaction felt less supportive than expected. We understand how important it is to feel heard and treated with care throughout the process, and what you described is not the experience we aim to provide. We also hear your concerns regarding renewal requirements and how added steps can feel overwhelming, especially when you’re managing financial stress. Your feedback is important, and we appreciate you being honest about how this impacted your experience. We’re grateful you’ve trusted us so far, and we appreciate you taking the time to share your thoughts as they help us continue to improve. Thank you for trusting Pettable for your ESA needs!

Response from Pettable ESAFeb 4, 2026

Hi Zs, Thank you for sharing your experience with us. We’re truly sorry to hear that your interaction with the therapist felt rushed or unkind that’s not the supportive environment we want for anyone, especially when discussing mental health concerns. We understand how important tone, patience, and empathy are, and we regret that this wasn’t reflected in your consultation. We’re glad to hear that the overall process felt easy and quick, but we agree that the experience with the clinician plays a significant role. Your feedback will be shared with our team so we can continue improving the consistency and quality of care. If you’d like to discuss your experience further or need additional support, please don’t hesitate to reach out to us at [email protected] or (855) 920-0323.

Response from Pettable ESADec 24, 2025

Hi Alexandra, Thank you for sharing your thoughtful feedback. We’re glad to hear that the setup process and your initial conversation with your clinician felt thorough and supportive. That said, we’re sorry to hear about the difficulty you experienced with follow-up communication. We understand how frustrating that can be, especially when a university or housing provider has additional questions. Our support team is always here to help bridge that gap and assist with verification or clarification when needed, and we appreciate you recognizing their responsiveness. Your feedback about the disconnect between clinician follow-up and support communication is important to us and will be shared internally so we can continue improving coordination. If you’re still needing assistance or have outstanding questions from your university, please don’t hesitate to reach out to us directly at [email protected] or (855) 920-0323. We’re happy to help ensure everything is addressed.

Response from Pettable ESASep 1, 2025

Hi Chris, Thank you for taking the time to share your experience with us. We’re glad to hear that your first interaction felt friendly and supportive, but we’re truly sorry to learn that your reassignment didn’t meet the same standard. Every client deserves to feel cared for and understood throughout the process, not just guided through the questions. Your feedback is very important to us, and we’ll make sure it’s shared with our team so we can continue improving the consistency of our support. If you’d like, please reach out to us directly at [email protected] or (855) 920-0323 so we can look into your case more closely and ensure you feel fully supported moving forward. We appreciate your honesty and the chance to improve.

Response from Pettable ESAJul 17, 2025

Hi Bryce, Thank you for sharing your experience. We’re really glad to hear the initial ESA letter process went smoothly for you, but I’m truly sorry about the delay with your college form. You're absolutely right, once the $50 fee is paid, the turnaround for additional documentation like school forms should be timely, and we apologize that it’s been 5 days without a response. We understand how important this is, especially when working around school deadlines, and not hearing back can be incredibly frustrating. We also really appreciate your suggestion about showing therapist availability that’s a thoughtful idea, and we’ll definitely share it with our team to explore how we can improve communication and transparency moving forward. In the meantime, our support team will follow up right away to check on your request and ensure your form gets completed as soon as possible. You’re welcome to reach out directly at [email protected] or call us at (855) 920-0323 for quicker assistance. Thanks again for your patience and helpful feedback — we’re on it.