Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
pettable.com
Website
pettable.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 78% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Process was easy enough but a little pricey. Otherwise, the therapist was easy to speak with and seems like she took the time to understand.
Response from Pettable ESAOct 6, 2026
Hi P B,
Thank you for sharing your honest feedback! We’re glad to hear that the process was easy and that your therapist was approachable and took the time to understand your situation. We also appreciate your feedback regarding the cost. We understand that affordability is an important consideration, and comments like yours help us better understand our clients’ experiences and where we can continue to improve.
Thank you again for choosing Pettable and for taking the time to share your experience.
Warm regards,
The Pettable Team
JS
Jose S.
Swift and easy
A Good amount of documents to sign but the process is swift and delivery is pretty quick even if you dont pay for expedited shipping.
Response from Pettable ESAJul 29, 2026
Hi Jose,
Thank you so much for sharing your experience! We’re delighted to hear that you found the overall process swift and that your documentation was delivered quickly, even without selecting expedited service.
We also appreciate your feedback regarding the paperwork. We understand that there are several documents to review and sign, and they’re an important part of ensuring a secure and compliant process. We’re glad the experience still felt smooth and efficient for you.
Thank you for taking the time to share your kind feedback and for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
JR
J. R.
it was a good experience however they…
it was a good experience however they kept sending me an email and a text message every day just about to say that I had an appointment scheduled almost 5 days away. Other than that, it was a good experience.
Response from Pettable ESAJul 29, 2026
Hi J. Reed,
Thank you so much for sharing your experience! We’re glad to hear that you had a good overall experience with Pettable.
We also appreciate your feedback regarding the appointment reminders. We understand that receiving frequent emails and text messages leading up to your appointment can feel excessive, and your input helps us improve the experience for our clients.
Thank you for taking the time to share your thoughts, and we’re glad the rest of the process met your expectations!
Warm regards,
The Pettable Team
SH
Sandi H.
I got timely answers to my questions…
I got timely answers to my questions but needed clarification on some answers. All questions and clarifications were handled quickly and professionally.
Response from Pettable ESAJul 29, 2026
Hi Sandi,
Thank you so much for sharing your experience! We’re delighted to hear that our team responded to your questions in a timely manner and was able to provide the clarification you needed quickly and professionally.
Providing clear, responsive support is exactly what we strive for, and we truly appreciate you taking the time to share your kind feedback. Thank you for trusting Pettable for your ESA needs!
Warm regards,
The Pettable Team
DM
DIANE M.
It worked out eventually
I needed a letter for CA, but I am moving from NC, so I needed a dual-licensed provider for my letter. Initially, it was a little rough getting this conveyed to them. But I quickly found one in their system and got my letter days later.
Response from Pettable ESAJun 29, 2026
Hi Diane,
Thank you so much for sharing your experience! We’re glad to hear that, although there were some initial challenges communicating your licensing needs, our team was able to quickly connect you with a provider who met your requirements. It’s wonderful to know you received your letter just a few days later.
We appreciate your patience throughout the process, and your feedback helps us continue improving our communication and service. Thank you for trusting Pettable for your ESA needs!
—The Pettable Team
JM
Junk M.
I love that this was quick and easy
I love that this was quick and easy. That the therapist listened first before getting into anything ESA related. Things went pretty smoothly. I do wish that they were clear up front about needing extra payments if a company needs just a verification that says yes I signed this for so and so on this date. Crazy everything else was great
Response from Pettable ESAJun 29, 2026
Hi Junk,
Thank you so much for sharing your experience! We’re delighted to hear that you found the process quick and easy, and that your therapist took the time to listen and understand your situation before discussing your ESA needs. We’re glad the overall experience went smoothly for you.
We also appreciate your honest feedback regarding the additional verification fee. We understand how important it is to have clear expectations upfront, and your comments will help us continue improving the experience for future clients. Thank you for trusting Pettable for your ESA needs!
—The Pettable Team
ME
Mackenzie E.
Kya Miller was very professional and to…
Kya Miller was very professional and to the point.
Response from Pettable ESAJun 16, 2026
Hi Mackenzie,
Thank you so much for sharing your experience! We’re glad to hear that Kya provided a professional and efficient experience for you.
We truly appreciate you taking the time to share your feedback.
Thank you for trusting Pettable for your ESA needs!
MA
Maritza
Positive Experience!
The overall service is easy and user friendly! I was able to fill out all of the forms with ease and the steps were made clear to me as I moved through the process! I appreciate this! I also had an excellent Licensed Mental Heath Counselor--she was helpful, kind, and easy to work with. I was grateful for that. The only critique I have if of the Receptive Health Portal. Any updates made to your profile become a tedious task. Changing my password became more difficult than solving a puzzle, and the overall experience on Receptive Health is quite outdated and not at all user-friendly. I know that this is separate from Pettable's services, but the pairing felt off to me--one is easy to use and the other is confusing and outdated. Apart from that, the experience was positive and the results speak for themselves. Thank you, Pettable!
Response from Pettable ESAJun 4, 2026
Hi Maritza,
Thank you so much for sharing your thoughtful and detailed feedback! We’re delighted to hear that the Pettable process felt easy, user-friendly, and clear from start to finish, and that your Licensed Mental Health Counselor was kind, helpful, and supportive throughout the experience.
We also truly appreciate you sharing your concerns regarding the Receptive Health Portal. We understand how frustrating it can be when account updates or password changes feel unnecessarily complicated, and your feedback is valuable. While the portal is separate from Pettable, we understand how closely connected that experience feels to the overall process, and we appreciate you pointing out the contrast.
We’re grateful that, overall, your experience was positive and that the results met your needs. Thank you again for your honest feedback and kind words!
Thank you for trusting Pettable for your ESA needs!
