Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
pettable.com
Website
pettable.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
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The company replied to 78% of reviews.
Latest
Most recent review: October 2026.
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Everyone was super helpful and caring. The counselor listened well and was compassionate. I felt ve and safe speaking with them allery comfortabl
Response from Pettable ESAFeb 23, 2026
Hi Margo,
Thank you so much for sharing your experience. We’re truly glad to hear that everyone was helpful and caring, and that your counselor made you feel listened to and supported. Feeling safe and comfortable during these conversations is so important, and we’re grateful that you had that experience.
We appreciate you taking the time to leave your feedback.
Thank you for trusting Pettable with your ESA needs!
BH
Blair H.
Easy as pie
Easy way to get my dog registered as an emotional support animal. Very easy and straight forward.
Response from Pettable ESAFeb 23, 2026
Hi Blair,
Thank you for sharing your experience! We’re glad to hear that the process of getting your dog registered as an emotional support animal was easy and straightforward. Making the ESA process simple and accessible is exactly what we aim for.
Thank you for trusting Pettable with your ESA needs!
DG
Dani G.
Quick easy and efficient
Quick easy and efficient. I appreciated the extra information and guidance from Pettable. The Doctor I spoke to was extremely knowledgeable and helpful. Overall it was a great experience with no strings attached. I got what I needed.
Response from Pettable ESAFeb 17, 2026
Hi Dani,
Thank you so much for sharing your experience! We’re thrilled to hear that the process felt quick, easy, and efficient for you. It’s great to know that the extra information and guidance were helpful, and that the doctor you spoke with was knowledgeable and supportive.
We’re especially glad you felt the experience was straightforward and that you were able to get exactly what you needed without any hassle. That’s exactly what we aim to provide.
Thank you for trusting Pettable with your ESA needs!
LA
Laura
What hidden fee? Oh, that one! Of course!
The provider I spoke with was great! Understood my need and quickly provided the necessary documents.
HOWEVER, it appears as though Pettable has a misleading practice in place, where, if a service like PetScreening, requires an authentication/verification process, they do not just respond to the email with yes or no. INSTEAD, they send you an invoice, for an additional fee to answer the verification email. First and foremost, why wouldn't verification be included as you would expect to have questions raised regarding authenticity. It would be one thing if that situation were disclosed up front, but it is not. And it is extremely dishonest. I will not be using your service again and I hope as a company you do better.
Response from Pettable ESAFeb 17, 2026
Hi Laura,
Thank you for taking the time to share your experience. We’re truly glad to hear that the provider you spoke with was supportive and able to quickly provide the documentation you needed.
We’re very sorry, however, that your experience with the verification process left you feeling frustrated and misled. We understand how important transparency is, especially when it comes to additional steps or fees.
To clarify, certain third-party screening platforms such as PetScreening may request a formal verification process that goes beyond a simple confirmation email. In some cases, this requires additional administrative review and provider time, which is why a separate fee may apply. That said, we absolutely understand your concern about this not feeling clearly disclosed upfront, and we appreciate you calling this out. Feedback like yours helps us evaluate how we communicate these policies and where we can improve transparency.
We would welcome the opportunity to review your specific situation and see if there’s anything we can do to make this right. Please feel free to reach out to us at [[email protected]](mailto:[email protected]) so we can look into your account directly.
CR
Craig
The communication was great
The communication was great, easy to set up an appointment and the person I worked with was awesome!
Response from Pettable ESAFeb 17, 2026
Hi Craig,
Thank you for sharing your experience! We’re so glad to hear that scheduling your appointment was easy and that the communication throughout the process was clear. It’s wonderful to know that the person you worked with made such a positive impression.
Thank you for trusting Pettable with your ESA needs!
MS
mahsa S.
I highly recommend Pettable to anyone…
I highly recommend Pettable to anyone looking for professional, reliable, and truly supportive services, especially for ESA documentation. My experience with this platform has been outstanding from start to finish.
Their customer support team is incredibly responsive and attentive. Every email, question, or concern I had was answered promptly, and I always felt that my feedback and situation genuinely mattered to them. They are organized, professional, and truly client-focused — and I would especially like to thank **Leandro**, who consistently responded to my emails clearly, thoroughly, and right on time. His support made the entire process much easier and smoother for me.
I was also very impressed with how understanding they were regarding financial circumstances. They offered helpful discounts and installment options, which made the process much more manageable. In addition, they kindly arranged a second session for me and matched me again with an excellent therapist, **Ms. Lauren Klaers**, whose professionalism, kindness, and expertise made a significant positive impact on my experience. Speaking with her was extremely helpful, and I felt genuinely supported throughout the process.
Overall, I am extremely satisfied with Pettable’s services, their outstanding customer care, and the professionalism of their therapists. I strongly recommend this platform to anyone seeking compassionate, efficient, and high-quality support — particularly for ESA-related needs. I gladly give Pettable a full **five-star rating**, and if I could rate them higher, I absolutely would.
Response from Pettable ESAFeb 13, 2026
Hi Mahsa,
Thank you for sharing such a detailed and thoughtful review of your experience with Pettable! We’re thrilled to hear that your journey with us from start to finish was smooth, supportive, and professional.
It’s wonderful to know that our customer support team, especially Leandro, provided clear, timely, and thorough assistance, and that our accommodations regarding financial circumstances helped make the process manageable. We’re also so glad that your second session with Ms. Lauren Klaers was helpful and that her professionalism, kindness, and expertise made a positive impact.
Providing compassionate, efficient, and high-quality support for our clients is exactly what we strive for, and it’s incredibly rewarding to know we were able to do that for you. Your recommendation and five-star rating mean a great deal to our team.
We truly appreciate your feedback and look forward to continuing to support you. Thank you again for trusting Pettable for your ESA needs!
IZ
Izzy
They made my experience so easy
They made my experience so easy! Very helpful and im so thankful for their service
Response from Pettable ESAFeb 13, 2026
Hi Izzy,
Thank you for sharing such a wonderful review of your experience with Pettable! We’re thrilled to hear that the process was easy and that our team was able to provide helpful support.
It’s always our goal to make the ESA process smooth and stress-free, and we’re so glad we could assist you.
We truly appreciate your feedback and thank you again for trusting Pettable for your ESA needs!
JA
JANINE
Service worked very well …
Service worked very well … worked with a real nice therapist and I was approved for the ESA.
In just a few days.
Nice reps that assists you through the process!
However my next step is getting my dog approved for the service dog!
Response from Pettable ESAFeb 11, 2026
Hi Janine,
Thank you so much for sharing your experience! We’re so glad to hear the service worked well for you and that you had a positive experience with your therapist and our support team. It’s wonderful to know the process felt smooth and that you were approved within just a few days.
We appreciate you highlighting your next step as well. While ESA documentation and service dog training/qualification follow different processes and legal standards, we’re always happy to help point you in the right direction if you have questions along the way.
Thank you for trusting Pettable with your ESA needs!
