PETKITReviews of petkit.com

Extremely disappointed with PETKIT and their customer service. I have been dealing with a warranty/replacement issue for a long time and still do not have a working product. Instead of a clear solution, I keep receiving generic replies like “please wait a few days” or vague promises about tracking numbers. There is no real communication, no clear timeline, and no sense of urgency despite the fact that this is a functional product that I urgently need for my pets. For a premium-priced device, this level of support is unacceptable and very unprofessional. The lack of transparency and constant delays are extremely frustrating. Based on this experience, I will not be purchasing any PETKIT products again, and I cannot recommend this company.

I made an error purchasing the Purobot Max Pro 2, thinking it was the one with the camera! It wasn’t until after opening & discarding the box that I realised it was the incorrect model. Totally my mistake! However unit still sealed in plastic with tape. I immediately emailed them to see if there was anything that could be done as I was hoping for an exchange & not a return. (I did read that the box was required for change of mind returns) ultimately they said they dont do exchanges it would need to be processed as a refund but due to having no box “ a restocking fee of at least 20–35% may be applied upon inspection”. Whilst the person i dealt with was lovely, I would expect better customer care & grace with such a premium product. I”ll be looking at competitors in the future with better customer focus.

Die Firma Petkit hat innerhalb eines Tages ein Problem meinerseits perfekt gelöst. Meine Email wurde innerhalb von Minuten beantwortet. Das Problem konnte mit Hilfe der Firma Petkit geklärt werden. Dafür herzlichen Dank

Da fallos continuos, os comento algunos: -Se para al hacer limpieza, de vez en cuando dice que ha detectado a un gato cuando en realidad el gato está a más de 3mts de distancia. - La app falla también,por ejemplo me ha ocurrido que mi gato acaba de entrar en el arenero, sale y al app no ha detectado que ha entrado. Pienso que puede existir algún retardo pero a las 2 horas sigue sin darme ese dato. -En muchas ocasiones debo reiniciarla pq se pone en pausa. Cuando funciona esta bien, no huele mucho, se ahorra arena y es cómodo pero claro, eso es cuando funciona....Lamentablemente durante el día siempre me suele dar algún problema y tengo que resolverlo de forma manual por.oo.que no.puedo considerar que tenga la autonomía autónoma que se le presupone a este producto. Mucho dinero para los problemas que da. Este es mi caso...

I have a Petkit Yumshare feeder, Petkit Eversweet Max and Petkit Eversweet Solo. The first two have worked fine for the last 12-18 months, but the Solo has crapped out after six months and customer support tells me the warranty is handled by Target. That's a blatant lie. They don't stand by their products. Cheap Chinese junk. Avoid!

30/04/2026 Update: The issue mentioned below has never been resolved. Now, yet another problem has occurred: my automatic litter box has developed a defect just 11 days after the warranty expired. A part has broken off; I’ve temporarily fixed it with super glue, but I still need to see tomorrow whether the litter box is even usable. What makes this even more frustrating is that this product was far from cheap, the litter box cost €500. At that price point, you should expect a lifespan that clearly exceeds the warranty period. Instead, it’s starting to feel like these products are designed to last just long enough for the warranty to run out, which is completely unacceptable for something this expensive. I also want to stress that I always handle my products with great care, so this is not due to misuse or negligence. At this point, I am extremely dissatisfied. If the unit needs to be replaced, it certainly won’t be with another PETKIT product. To be honest, I have very little confidence that my other PETKIT devices will last much longer either. One thing is certain: this brand will not remain in my home. — 10/07/2025 Update:

The final “solution” PETKIT offered was for me to buy a new product for €75, with a small discount. Since I’ve completely lost trust in both their products and their brand, I obviously have no interest in that.

I used to be a loyal customer, owning no less than nine PETKIT products. But this experience has put a definitive end to that. PETKIT has lost me — not because a product failed, but because of how poorly the situation was handled.

And assuming the rest of my devices will follow suit and break down just as easily, I certainly won’t be replacing them with anything from PETKIT again. — 08/07/2025 I currently own 9 PETKIT products, so I truly believed I had chosen a brand that not only delivers quality but also stands behind its products. Unfortunately, that has proven absolutely false.

My Eversweet 5 Mini water fountain completely stopped working, and after weeks of back-and-forth with their customer service, I was eventually told I’m not eligible for support because I purchased the item through bol.com — from a seller clearly listed as a “PETKIT Authorized Dealer”. Initially, they did make some effort to troubleshoot the issue, but the moment things got more complicated or they simply didn’t know what was wrong, they hid behind the weak excuse that warranty service must go through the "distributor" and not them.

What made the situation even more frustrating was the repeated use of meaningless phrases like “We appreciate your understanding” and “Thank you for your support.” These were infuriating to receive after I had made it abundantly clear that I felt completely unheard. It shows they weren’t truly listening — just replying with a script.

PETKIT draws a line between “official” and “authorized” sales channels, and apparently, the customer is the one who ends up paying the price for that internal distinction. Meanwhile, ordering from their own website costs nearly three times as much in shipping fees to the Netherlands.

I wasn’t asking for a free replacement — I simply expected the company to take responsibility for their own product and to take me seriously. That clearly didn’t happen.

After years as a loyal customer, I’m completely done. PETKIT has lost me for good.

We had the PETKIT pura max 2 for 3 months and tried everything. Our cat just would not use it. So we bought the PETKIT open litter box that takes the special litter. We have used about 2 weeks. Out cat urinates in the litter box BUT poops on the cement floor!! Have any ideas ? Thanks Jerry Daniel

I bought a auto feeder,and it’s broken bottom so I contacted costumer service but no solution at all and they just stopped replying my emails.awful customer service and be aware.