PETKITPETKIT creates smart pet products that make everyday pet care easier. From automatic litter boxes and smart feeders to water fountains and outdoor gear, our connected ecosystem helps pet parents care for their furry companions anytime, anywhere through the PETKIT app. Visit PETKIT Best Sellers Shop by Collection Contact us Follow us on Instagram
PETKIT (petkit.com) has 347 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Sascha S C.
Mein PetKit FreshElement Solo hat nach über einem Jahr einen Defekt "entwickelt". Gekauft über amazon.de, dennoch hat mir der PetKit Kundenservice eine kostenlose Lösung angeboten, um das Problem zu beheben. Alles in allem sehr positiv die Erfahrung!
Patrick K.
Ich nutze das Pura Max, eversweet Solo 2 und das fresh element solo. Seit dem fällt mir alles viel leichter. Alle Geräte sind jetzt seit 4 Monaten in Benutzung und nehmen mir viel Arbeit ab. Gekauft bei petkit Germany, mit einem super Support für jede Frage die man hat.
Les
The cleanness!! I love it!! Easy to maintain.
Ally
I have been buying PetKit products for the past 5 years. Usually I order from Amazon. This time I ordered direct and was sadly disappointed by the lack of customer support of this company. An item that was already in stock will take more than 20 days for delivery, according to their estimate. The same item on Amazon had a delivery date of three days. Because we are traveling, I tried to cancel the order since no one will be around in 20 days to receive the item, only to be told that it already shipped and cannot be cancelled. How can it take 15-20 days for delivery if it already shipped? Truly a disappointing experience.
Response from PETKITApr 14, 2026
Hi Ally, Thank you for your continued support over the past 5 years. We’re very sorry to hear about this disappointing experience with your recent order. We understand how confusing and frustrating it must feel to see a long delivery estimate while being informed that the order has already shipped. In some cases, once an order is processed and handed over to the carrier, it cannot be canceled, even though the overall delivery time may still take longer depending on the shipping method and destination. External factors such as weather conditions or carrier operations may also impact delivery times beyond our control. Under normal circumstances, shipping typically takes around 3–7 days. Your feedback is truly appreciated, and we’ll continue working to improve both our shipping transparency and overall customer experience. Thank you again for your feedback, and we’re sorry for the inconvenience caused. – The PETKIT Team
Gaby Z.
My puramax 2 litter box stopped working after not even a year. I contacted customer service, they replied within minutes and asked me a few questions and had me e-mail a video. As it turned out there was nothing wrong with the unit itself but with the wifi connection. Since i am not very tech savvy they walked me through everything and explained step be step what I had to do. Several e-mails later, with super fast response, I was able to resolve the issue. They take customer service serious, very few companies do. Super happy and my cats can do their business again 😸
Andrew K.
Petkit COZYS are aweful. I've had 2 a few years back. And my mum brought 3 all of which stopped produce heat. They are flawed in the fact they use peltiers to produce warm or cold. However a cat blocking the heat by resting on aluminum pad, mean heat cannot dissapate, which burns them out. Especially if you pet like it warm. Then once you replace those and get a few years out of it, the fans pack-in. Then if toy deal with petkit they do love a script and a good back and forth getting to know useful both party happy resolution. Except buy another. 😂 😂 😂 I'm not that stupid
Response from PETKITApr 14, 2026
Hi Andrew, Thank you for taking the time to share your feedback and for your past support of PETKIT products. We’re sorry to hear about your experience with the COZY units and understand your frustration. This model has been discontinued since 2022, and as a result, some replacement parts are no longer broadly available. At the same time, we continuously evaluate remaining components and support options on a case-by-case basis where possible. We also want to clarify that we’re unable to locate your case directly via Trustpilot. If you’d like us to look into this further and see whether any support options are still available for you, please contact us at [email protected] and include a screenshot of your Trustpilot review along with any order details you may have. Our team will do their best to assist you from there. We appreciate your honesty and feedback, and we’re sorry again for the inconvenience you’ve experienced. – The PETKIT Team
Esmee
I’ve had a really disappointing experience with the PETKIT Pura Max. We bought it on 13/10/2024 and, at first, it worked perfectly. But after a few months, things started going wrong—and it’s just been issue after issue ever since. It started with sensor problems, and now the unit constantly says it’s “full” even when it’s completely empty. On top of that, it won’t clean at all anymore. The light has stopped working, and the deodoriser doesn’t function either. This has become more than just an inconvenience—it’s a hygiene and health concern for my cats. Since it won’t clean automatically and isn’t easy to clean manually, it’s not fit for purpose. What’s made this worse is the customer service. Every time we reach out, we’re asked to repeat long troubleshooting processes we’ve already tried, with no real resolution. At this point, we’ve stopped using it altogether and switched to a different brand. Honestly, I really regret buying the PETKIT litter box and would not recommend it based on our experience.
Response from PETKITApr 14, 2026
Hi Esmee, We’re truly sorry to hear about your experience and understand how frustrating it must be, especially after the product initially worked well. The issues you described — including the sensor errors, incorrect “full” alerts, and cleaning malfunction — are certainly not the experience we want for you or your cats. We also apologize for the inconvenience caused by repeated troubleshooting steps. Our intention is always to identify the root cause, but we understand how this can feel repetitive without a clear resolution. We’d really appreciate the opportunity to review your case more carefully and provide a proper solution. Could you please contact us again at [email protected] and include your order number or device SN, along with a short video if possible? You can also mention your Trustpilot review so we can prioritize your case. We truly value your feedback and would like the chance to make this right for you. – The PETKIT Team
Rebecca
Bought original PuraMax litter box from Petbarn in Nov 2023 (for $670). PETKIT replaced this unit in Oct 2024 for a sensor issue that stopped the unit running entirely. The new unit failed again in March 2026. My cat was almost maimed, it wouldn’t stop “cleaning” for hours which I only realised after by reviewing Ring footage. The fault was so bad that it resulted in both cats severely distressed and one inappropriate toileting after a lengthy period holding it. RG from PetKit Australia responded to my email after I had to call to follow up stating that their team identified the issue as due to the ‘motor over-current’. Instead of honouring ACCC consumer guarantees and replacing the unit, they offered me an “upgraded model” for $600.. or a new cylinder (the motor is in the base, not the cylinder). Terrible customer service. Avoid at all costs!!!
