PETKITReviews of petkit.com

Response from PETKITOct 20, 2026

Dear Darlene, Thank you for sharing your feedback. We’re sorry to hear that the setup instructions were difficult to follow and that you’re experiencing issues with usage records and weight detection. For usage notifications, please check the notification settings in your device settings in the PETKIT App and enable the relevant alerts. If the recording or weight detection issues persist, please contact our team through the Live Chat in the PETKIT App so we can help troubleshoot and guide you through the setup. We appreciate your feedback and the opportunity to help improve your experience. – The PETKIT Team

Response from PETKITOct 22, 2026

Dear Customer, Thank you for your feedback. We’re sorry your order took longer than expected to arrive and that your experience with customer service did not meet your expectations. At the time of your purchase, the product was listed as a sold-out item available for preorder, with an estimated shipping timeline noted on the product page. We understand that waiting longer than expected can be frustrating, and we apologize for any inconvenience caused. We appreciate you sharing your experience, as it helps us identify areas where we can improve. – The PETKIT Team

Response from PETKITSep 7, 2026

Dear Marilyn, Thank you for sharing your feedback. We’re sorry to hear that the water level hasn’t always met your expectations. We understand how important it is to have a reliable water supply for your cats. If you’re experiencing an issue with the water level or refill function, please contact us at [email protected] or through the Live Chat in the PETKIT App. Our team would be happy to help troubleshoot and find a suitable solution. – The PETKIT Team

Response from PETKITAug 27, 2026

Dear Edi, Thank you for your feedback. We understand that not including a USB power adapter may be inconvenient. To reduce unnecessary electronic waste and support more environmentally conscious packaging, this fountain is designed without a USB power adapter. This information is also noted on the product detail page. We appreciate your understanding and hope you enjoy your PETKIT fountain! – The PETKIT Team

Response from PETKITAug 18, 2026

Hi Nancy, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the product, and we’re sorry for the inconvenience with the connection and family sharing features. Our support team would be happy to help you troubleshoot these issues and walk you through the Family Sharing feature. Please contact us through the PETKIT App Live Chat so our team can assist you directly. We also appreciate your feedback on the app and will share it with our team for further improvement. – The PETKIT Team

Response from PETKITAug 13, 2026

Hi Jason, Thank you for sharing your honest feedback. We completely understand your concern regarding having to manage separate subscriptions for multiple devices. We're pleased to share that a multi-device subscription plan is currently in development and will be available soon. We hope this will provide a more convenient and cost-effective option for customers with multiple PETKIT devices. We truly appreciate your support and feedback as we continue improving the PETKIT experience! – The PETKIT Team

Response from PETKITAug 11, 2026

Hi Valerie, Thank you for sharing your feedback, and we're sorry to hear you're experiencing these issues. Our support team has already reached out to you to help troubleshoot the connection and app issues. Please keep an eye on your inbox and spam/junk folder, and reply when you have a chance so we can assist you further. – The PETKIT Team