PETKITReviews of petkit.com

Response from PETKITJul 23, 2026

Hi Johnny, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our products and support did not meet your expectations. For future assistance, you can also contact our support team through the Live Chat feature in the PETKIT App, which is often a faster and more efficient way to receive help than email. We truly appreciate your feedback, as it helps us continue improving both our products and our customer service. We wish you and your pets all the best. – The PETKIT Team

Response from PETKITAug 11, 2026

Hi Etiane, Thank you so much for your kind words and continued support! We're thrilled to know you've had such a positive experience with PETKIT. We truly appreciate your trust and look forward to serving you and your furry friends again! – The PETKIT Team

Response from PETKITAug 11, 2026

Hi Ginger, Thank you so much for your wonderful recommendation! We're delighted to know PETKIT has made a positive difference for you and your furry friend. We truly appreciate your support! – The PETKIT Team

Response from PETKITJul 23, 2026

Hi Sam, Thank you for your feedback and for sharing your experience. We're glad to hear that you're enjoying the product and that it's been working well after finding the correct setting. We're sorry to hear that your support experience didn't meet your expectations. We understand how frustrating it can be when you're unable to get timely assistance, and we'll continue working to improve our support experience. For any future questions or assistance, we recommend contacting us through the Live Chat feature in the PETKIT App. Our 24/7 Live Chat Support is available around the clock and is often the quickest way to receive help from our team. Thank you again for your valuable feedback and for choosing PETKIT! – The PETKIT Team

Response from PETKITAug 11, 2026

Hi Mindy, Thank you so much for your wonderful review! We're thrilled to hear you're happy with your PETKIT experience and that your cats are enjoying their new litter box. We truly appreciate your support and hope PETKIT continues to make life easier for you and your furry friends! – The PETKIT Team

Response from PETKITJul 23, 2026

Hi Darren, We're sorry to hear that your recent support experience did not meet your expectations, especially as a customer who has chosen multiple PETKIT feeders. We'd appreciate the opportunity to review your case again. You can contact us at [email protected] with your order number and mention your Trustpilot review, or reach out through the 24/7 Live Chat in the PETKIT App for faster and more efficient assistance. Our team will be happy to look into your case and do our best to help resolve it. Thank you for your feedback and continued support. – The PETKIT Team

Response from PETKITJul 23, 2026

Dear Customer, We're sorry to hear about your experience. This is not the performance or support experience we want our customers to have. We'd like the opportunity to look into the issue with your device. Please contact us at [email protected] with your order number, or reach out through the 24/7 Live Chat in the PETKIT App, and mention your Trustpilot review. Our team will be happy to review your case and do our best to help. – The PETKIT Team

Response from PETKITAug 5, 2026

Hi Craig, Thank you so much for your wonderful review! We're delighted to know our product has been a great addition to your home. Your support means a lot to us. Wishing you and your furry companions many happy and healthy years together! – The PETKIT Team